Manager Player Development, Canada

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
Elevate everything we do on the VIP team and be at the forefront of change. As a Player Development Manager, you'll coach Player Development Executives and VIP Hosts to deliver premier services to our VIP players and increase net revenue through proactive sales tactics while promoting outstanding service to new and existing VIP customers. While leading this team, you'll drive innovation and implement optimal processes through thoughtful and strategic cross-functional work.
What you'll do

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.
• Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions.
• Assist VIP leadership in developing and implementing sales training programs.
• Participate in the escalation process including working with clients and other DK departments to resolve client cases.
• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring

• Bachelor's degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
• At least 3 years of experience managing a sales team through effective communication, coaching, and performance management.
• Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.
• Experience in coaching a team to deliver quality customer experience and consistent sales techniques.
• Must be able to obtain and maintain required State Gaming Licenses.
• We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.