Manager, Patient Engagement

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada whereby 92% of our employees are proud to say they work for AbbVie. 

When choosing your career path, choose to be remarkable.  

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.    

Our employees are passionate about our work and inspired by the impact we can have on the health of people and communities around the world. If you have a passion for growth, customers and want to work in a collaborative, innovative and matrix fast-paced environment, this may be a role for you!

Reporting to Lead, Patient Engagement, the Patient Engagement Manager (PEM) is responsible for building strategic, long-term relationships with patient associations and other stakeholders, align priorities, and plan activities that impact decision makers. The person in this position works in the field and will cover Canada. Location : Ontario or Quebec.

Responsibilities

• Understands patient engagement, advocacy and centricity in order to provide input within the patient journey to inform corporate & brand strategies and improve the patient experience
• Build strategic, long-term relationships with patient associations to understand patients’ needs and concerns, identify stakeholders and influencers, align mutual priorities and plan activities that impact decision makers
• Collaborate with people living with diseases and patient associations to identify priorities, unmet needs and develop solutions
• Develop and lead a strategic, pro-active patient relations agenda to shape external issues and improve the environment in a positive way
• Develop and implement advocacy strategies and action plans with specific timelines, budgets and stakeholder’s responsibilities
• Develop, coordinate and implement patient-centric initiatives that will support the commercial strategies for a defined therapeutic area
• Provide input/ insights on trends and opportunities during the preparation of patient strategy and brand plans
• Work in collaboration with cross-functional teams to find solutions for patients
• Monitor patient-related activities and report back to brand teams
• Partner with Area and Global on strategic programs that are appropriate to bring to Canada
• Represent AbbVie at relevant meetings; strategic patient association meetings
• Drive innovation at AbbVie by identifying new ways to learn from patients and communicate patient needs to the Brand team
• Serve as an expert in understanding patient associations’ strength, challenges and needs
• Challenge the organization status quo and go beyond conventional boundaries – bring innovative thinking
• Build strong relationships with functional leads in Marketing, Government affairs, Market Access, Public affairs, Medical affairs and other relevant functions
• Ensure all written documentation, code of Practice and ACC reporting obligations are met

Qualifications:

• Three (3) to five (5) years of relevant experience
• Bachelor in Communications, Sciences, Nursing, Public Affairs or any other relevant discipline
• Advanced proficiency in English and French; preference to bilingual candidates
• Experience in working with patient associations
• Experience in patient\stakeholder relations, market access and\or marketing
• Experience working with cross-functional teams and brand team environment is an asset
• Intermediate computer & software skills (MS Office (Word, Excel and PowerPoint), Outlook and Internet)

Knowledge and Key Skills:

• Empathize with patients to build trusting relationships and strengthen communication channels
• Use interpersonal skills to build relationships with patient organizations
• Multi-task, to work concurrently with numerous stakeholders and projects
• Prepare and deliver effective presentations while adapting to audience and creating links with people from diverse backgrounds
• Demonstrate strategic focus in verbal and written communications. Tailor communications to meet the requirements of different stakeholders
• Actively listen to stakeholders to understand their needs, issues and opinions.
• Think strategically and challenge status quo
• Influence decision makers. Strong interpersonal skills
• Be very autonomous with strong planning skills
• Manage a budget
• Strong project management
• Legislation and ethics for working with patients and patient associations.
• Understand media and trends in communication
• Understanding of provincial & federal political environment and healthcare systems
• Ability to take key actions and demonstrate behavioral anchors that support all AbbVie leadership philosophy and attributes
• Travel required about 20-25% of the time
• Valid driver’s license and passport

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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