Manager, Operations

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as Manager, Operations

Reporting to Dayna Murray, Vice President of Primary Care Operations, you will drive strategic projects forward, influence decision-making, and ensure flawless execution. Success means anticipating needs, prioritizing effectively, and consistently delivering high-quality work in a fast-paced environment. The mission of the Manager, Operations is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation  and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.

What you'll be doing

• Partner closely with the Vice President of Primary Care Operations on priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our Operations
• Support the Vice-President, Primary Care Operations, defining key operational strategies and budgetary implications. 
• Identify and lead implementation of initiatives to improve operational efficiency, member experience and provider experience 
• Lead and provide financial/operational/data analyses to support strategic direction and evaluation
• Provide operational leadership in the development and prioritization of new and  improved processes across our Medical Programs, driving data driven decisions and continuous improvement
• Manage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery 
• Become a subject-matter expert for Medical Operations

We'd love to hear from you if you have

• Based in Montreal or Toronto and bilingual (English and French)
• 5+ years of experience in an operational role or corporate strategy/consulting role 
• • Experience in the healthcare industry, in a startup environment  and in customer experience is an asset
• Bachelor degree in business administration or any other relevant field 
• Strong project and operational management capability, able to drive complex, cross-functional initiatives from idea through to execution
• Experience with in-depth data analysis, business case creation, costing analysis and budget management
• Experience with people management and interest in managing large cross-functional teams
• Ability to bring clear strategic thinking and excellent problem-solving skills to the operational level in a proactive and collaborative way
• Highly organized, detail-oriented, and comfortable managing competing priorities in a fast-paced environment
• Excellent oral and written communication and stakeholder management skills
• Required to be in the office at least 3 days a week
  

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up