Manager, Operations, Controls and Governance

In today's dynamic global environment, effective risk management and robust controls are essential for maintaining the integrity and success of our asset management operations. As part of GWAM Operations, our team plays a pivotal role in this mission. Join us to help drive excellence and innovation in risk management practices across our global operations.

We are seeking a manager to assist in the controls and governance practices of the Global Fund Services Operations team within Global Wealth Asset Management (GWAM). As part of the first line of defense, the Manager will report to the Director of Operations, Controls & Governance. They will be responsible for identifying and managing risks and ensuring that operational controls are designed, implemented, and functioning effectively.

The Manager will collaborate closely with the Operations team of the Global Fund Services Operations, as well as other stakeholders such as the GWAM Risk Management and Compliance teams (second line of defense) and Internal Audit teams (third line of defense).

Position Responsibilities:

• Assist the GWAM Global Fund Service Operations team in managing risks to enhance operational risk controls.

• Develop and refresh Risk and Control Self-Assessments (RCSAs) for various Operations teams.

• Review the adequacy of risk management and internal controls, identify issues, and develop remediation actions.

• Conduct periodic control tests, report findings to management, propose remediation plans, and raise issues with corrective action plans. 

• Recommend new controls to address identified gaps.

• Collect, review, and manage internal risk incidents and loss events, ensuring timely logging and development of corrective action plans (CAPs) within set deadlines.

• Monitor corrective action plans and review evidence from control owners to ensure issues are resolved.

• Collaborate with Operations and Risk Management teams on various risk practice initiatives, including the Operational Resilience Program, and manage these initiatives within target dates.

• Develop and deliver regular risk reports for senior management.

• Foster and maintain strong relationships with Operational Leaders, as well as GWAM Risk Management, Compliance, and Audit teams.

Required Qualifications:

• University degree in Accounting, Finance, or Business Administration, with 3-5 years of relevant experience.

• Accounting designation such as a CPA designation is considered an asset.

• Strong understanding of the asset management and investment fund structures in Canada and/or in the U.S.

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• Experience in executing risk and control self-assessments, internal controls, project management, and identifying opportunities and risks within business processes.

• Strong analytical and problem-solving skills.

• Diligent in maintaining project plans, adhering to timelines, escalating issues appropriately, and documenting outcomes for reporting to senior stakeholders.

• Strong communication and interpersonal skills, with the ability to convey information clearly to various audiences.

• Knowledge of risk management principles.

• Knowledge of data analytics practices is considered an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.