Manager, Operational Resilience

The Manulife Board, Businesses and Central Functions are responsible for the implementation and operation of a sound Operational Resilience practice, which involves the creation and promotion of an organizational culture that places the highest importance on the identification, continuity and recovery of critical business processes and provides sufficient resources to ensure its effective implementation and continued operation. The Manager, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team.

Position Responsibilities: 

• Under the direction of the AVP and Director of Operational Resilience, the Manager will support the development and maintenance of the global Operational Resilience Methodology, and related risk assessment, challenge, oversight and assurance processes.

• Participate in and provide oversight and effective challenge to the outputs of the first line of defense related to the Operational Resilience Program, including Critical Operations End-to-End Assessments

• Support the development of guidance, provide expert consultation, develop and deliver training and deliver high-quality insight.

• Support the standardization and automation strategy by helping to design and/or researching best practices related to Operational Resilience processes and tools

• Advise in the investigation of material loss events (and related incidents) caused by disruptions to assess for potential systemic Resilience weaknesses and to ensure appropriate corrective action is taken.

• Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels.

• As a change agent, help lead the behavioral and cultural embedding of Operational Resilience and the Methodology across Manulife.

• Participate in building an integrated view of Operational Resilience exposures across the enterprise by collaborating with other teams within the lines of defense

• Support the development of materials and presentations through data gathering and analysis

Required Qualifications:

• 5 Years of experience directly in Operational Resilience or highly aligned risks such as Business Continuity

• University Degree (Technology, Business, Risk Management, Auditing or related discipline)

• Previous oversight and effective challenge (2nd line of defense) experience

• Hands-on experience in supporting the development of risk management methodologies

• Direct experience with the execution and/or maintenance of an Operational Resilience or related program in a large and complex multinational financial institution

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications:

• Ability to develop and maintain strong relationships

• Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges

• Track record in process improvement and process design

• Demonstrated leadership experience and ability to work independently

• Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels

• Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment

• Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries

• Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment

• Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines

• Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required

• Strong time management and organizational skills to manage multiple tasks and changing priorities

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.