Manager of Onboarding

Location: Los Angeles-Hybrid OR US-Remote (east or west coasts)

Department: Customer Success

Reports to: Ethan - CEO, Interim Head of Post-Sales

About MoeGo 🐾

MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy—the majority of them are first-time business owners, and more than 80% are women. They deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end, so they can focus on healthy pets and happy pet parents. 

Join us to help these “pet-repreneurs” build and grow thriving businesses—every conversation with a customer and every feature goes toward this larger purpose. From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business. If you’re looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

About the Role 

We’re looking for an experienced Manager of Onboarding with deep operational knowledge of the pet care industry—someone who’s walked in our customers’ shoes. You’ll be the bridge between MoeGo and our new customers, helping them transition smoothly onto our platform and setting them up for long-term success.

This role is ideal for a seasoned operator who has managed multiple pet care locations and has experience rolling out new technology across teams and facilities.

Key Responsibilities:

• Lead onboarding and implementation for new SMB & mid-market pet care businesses

• Design onboarding plans tailored to each customer’s operational model

• Work closely with sales, product, and support teams to ensure a seamless transition and customer handoff

• Provide expert guidance on how to structure workflows and settings within MoeGo for maximum impact

• Conduct product trainings, either 1:1 or in small groups, and support go-live readiness

• Collect customer feedback and collaborate with product to drive improvements

• Build scalable onboarding processes as we grow and take on more complex accounts

Minimum Qualifications:

• 5+ years of hands-on operations experience in the pet care industry (grooming, daycare, boarding, or multi-service)

• Experience managing or supporting 5+ locations

• Experience working with software vendors and deploying tech across teams or facilities

• Strong communication and organizational skills—can manage multiple customers and priorities in parallel

• Empathy for small business owners, and a passion for helping them succeed

• Tech-savvy and comfortable learning new systems quickly

• Bonus: Experience in customer success or onboarding at a SaaS company

Preferred Qualifications:

• Strong collaboration skills with both technical and non-technical stakeholders.

• A problem-solver who proactively seeks inefficiencies and proposes scalable solutions.

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.