Manager of IT Operations

Manager of IT Operations

Location: Hybrid (Montreal) - 3x days in office
** Note: This role includes a rotational on-call policy on occasion to support the digital infrastructure team**

Clearance Requirement: Successful candidates must be eligible for Canadian government security clearance (Controlled Goods Program) and will be expected to participate in a rotational on-call schedule. 

GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand, control, and reduce their emissions. 

We are seeking a hands-on Manager of IT Operations to join our organization. Reporting to the Vice President of Software, this position will oversee & assist the IT team responsible for helpdesk, network management, cybersecurity compliance, and overall IT infrastructure. The role requires a tactical & strategic thinker with knowledge of cybersecurity, strong technical skills in networking, IT systems, and leadership experience. 

• Helpdesk & Support Operations: Oversee & assist the IT helpdesk team, ensuring timely and effective support for internal users. 

• Networking & IT Infrastructure:  Manage & maintain the company’s IT infrastructure & assets. 

• Cybersecurity & Compliance: Working with the Cybersecurity Governance Lead, direct the implementation, and enforcement of robust cybersecurity policies and practices to protect the company’s satellite and SaaS infrastructure. 

• Leadership & Team Management: Lead, & mentor a team of three IT professionals across cybersecurity, helpdesk, and infrastructure functions. 

Background: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field.  
• 5+ years of experience in IT management roles, including cybersecurity, networking, and helpdesk operations. 

• Experience with cybersecurity certification and maintaining compliance with cybersecurity standards. 

• Demonstrated team lead experience, with at least 1-3 years managing an IT team. 

Technical Skills: 

• Knowledge of networking. 

• Deep understanding of cybersecurity frameworks, including SOC2 or  ISO 27001. 

• Experience with cloud infrastructure (AWS, Azure) and SaaS platforms. 

• Experience managing physical servers and systems in house or in a data center.  

• Familiarity with helpdesk tools and ticketing systems (e.g., ZenDesk). 

Key Competencies: 

• Communication Skills: Excellent verbal and written communication skills to convey IT concepts and policies clearly. 

• Problem-Solving Skills: Strong troubleshooting and problem-solving abilities. 

• Attention to Detail: Meticulous attention to detail to ensure thorough security measures and compliance.  
• Fluent in English, Fluent in French (desired)  

• Competitive salary + stock options for all full-time employees 
• Health/Dental benefits 
• Paid Time Off + floating statutory holidays 
• Flexible work environment 

GHGSat offers a creative and highly motivating work environment. We offer competitive salaries, health and social benefits including flex-time and continuing development. We are committed to a diverse and inclusive workplace. GHGSat is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your recruiter.