Manager, HR Shared Services

Are you passionate about delivering efficient and delightful employee experiences? At Coveo, we believe that internal experiences should be just as seamless as the products we build. As our Manager, HR Shared Services, you’ll lead the team behind the operational backbone of our People function, covering everything from immigration, leave management, compliance, onboarding, offboarding, employee movements, to our employee helpdesk, and beyond.

From system automation to AI-powered improvements, your work will enhance service delivery, reduce complexity, and help both our employees and HR team move faster, smarter, and with greater clarity.

• Lead the global Shared Services team, composed of 3 HR specialists, ensuring timely and accurate support for employees across all HR operational touchpoints.
• Continuously optimize the onboarding experience to ensure every new Coveo employee feels welcomed, supported, and ready to contribute.
• Collaborate with cross-functional teams to improve our HR and ticketing systems, and business processes with a focus on automation, clarity, and impact.
• Own and improve employee-facing HR documentation to ensure clear, accessible, and up-to-date resources.
• Drive continuous improvement initiatives across Shared Services operations, ensuring our practices scale with Coveo’s global growth.
• Act as an internal expert and escalation point for complex operational questions and process optimization.

• 5+ years of experience in human resources, including roles in Shared Services, HR operations, or system implementation.
• Proven leadership experience with the ability to coach and develop high-performing teams.
• Strong project management skills and a track record of delivering process improvements.
• Excellent knowledge of HR systems and service delivery models, especially in fast-growing or global tech environments.

• A deep understanding of Workday or other HRIS platforms, and a curiosity about how AI can transform HR operations.
• A mindset rooted in user experience and operational excellence.
• Comfort navigating ambiguity and shifting priorities in a dynamic business.
• Bilingual in French and English to support our global teams.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
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