Manager, Fund Administration (Instructional Design and Enablement)

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

We are seeking a talented Manager, Instructional Design & Enablement to join our team. In this role your focus will be on leading the design, development, and delivery of scalable enablement programs that support our Fund Administration organization. This role combines hands-on instructional design leadership, people management, and program execution, with a focus on modular content design, stakeholder collaboration, and alignment to product and operational priorities.

The ideal candidate will have a strong background in instructional design principles, experience with elearning authoring platforms, video editing tools, and visual design tools and best practices. The ideal candidate will also bring a desire to explore subject areas deeply and a passion for creating dynamic and interactive online learning experiences.

Instructional Design & Content Architecture

• Own the overall enablement content architecture, defining how learning content is structured, modularized, governed, and scaled across programs to ensure consistency, reuse, and long-term maintainability.

• Lead the design and maintenance of modular, reusable enablement content that supports onboarding, product rollout, and ongoing learning

• Ensure learning experiences are clear, engaging, interactive, and easy to maintain

• Apply instructional design best practices and content standards across programs

Stakeholder Partnership & Needs Discovery

• Partner with SMEs, Product, and Operations leaders to understand enablement needs

• Lead structured discovery sessions to translate business and product requirements into effective learning solutions

• Manage stakeholder expectations, timelines, and scope for enablement initiatives

Program & Roadmap Execution

• Execute against the enablement roadmap in alignment with product release schedules and organizational priorities

• Manage multiple concurrent enablement projects, ensuring quality and on-time delivery

• Identify risks, dependencies, and resource constraints and escalate as needed

People Management & Team Leadership

• Manage and develop a distributed instructional design team across North America and India

• Provide coaching, feedback, and performance management

• Support workload planning, prioritization, and day-to-day team execution

AI-Enabled Content Development

• Use AI tools to accelerate content creation, iteration, and maintenance

• Apply best practices for responsible AI use in learning design

• Continuously improve team efficiency through tools, templates, and process improvements

Cross-Functional Collaboration

• Collaborate with Product and Customer Education teams to support enablement for new releases

• Ensure enablement deliverables are aligned with broader learning and product initiatives

• Participate in cross-functional planning and execution forums as needed

• 6–8 years of experience in instructional design, learning & development, or enablement

• 2+ years of people management or team leadership experience

• Proven experience designing modular, scalable learning programs

• Strong project management and organizational skills

• Experience working with SMEs and cross-functional stakeholders

• Comfort working with distributed or global teams

• Experience using AI tools to support content development

• Experience working with subject matter experts and translating technical content into engaging elearning materials.

• Creative mindset with a keen eye for visual design and user experience.

• Familiarity with SCORM, xAPI and other elearning standards is a plus.

• Portfolio showcasing examples of elearning projects and design work.

At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.

Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $119,000 - $148,000 USD. The Canadian base salary range for this role is $97,000 - $121,000 CAD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in Canada, and offer competitive local pay and benefits. Your recruiter can provide further details.

Benefits include:

• Health, dental, and vision care for you and your family

• Life insurance

• Mental wellness coverage

• Fertility and growing family support

• Flex Time Off in addition to company paid holidays

• Paid family leave, medical leave, and bereavement leave policies

• Retirement saving plans

• Allowance to customize your work and technology setup at home

• Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.

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