Manager, Field Operations

The Community You Will Join: 

The Homes Supply team is responsible for ensuring Airbnb maintains a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You Will Make:

In this role, you’ll shape the growth and performance of Airbnb’s Homes business across Canada. Leading a team of Market Managers, you’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. You’ll work hand-in-hand with the Country Manager to execute country strategic plans, translating vision into measurable results. Through close collaboration with cross-functional partners, you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day: 

• Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across Canada—expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Partner closely with the Country Manager to execute country strategic plans, ensuring alignment between local market execution and national business priorities.
• Design and execute acquisition strategies to bring new, high-quality supply to Airbnb—developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.
• Experiment boldly to unlock new sources of supply—measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Canada and beyond.
• Guide territory-level strategies for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.
• Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.
• Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.
• Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise:

• 10+ years of experience in global operations, business development, or marketplace management, with 3+ years in a people-leadership role managing and scaling teams.
• Deep market expertise and strong understanding of the Canadian travel and hospitality landscape, with experience driving local growth and community engagement.
• A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams.
• Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.
• Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.
• Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.
• Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.
• Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.
  Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.
• Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.
• Previous experience growing supply and building partnerships with community and host groups is highly valued.

Your Location:

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.