Manager, Engineering Operations

Tucows Domains is the world’s largest wholesale domain registrar, responsible for maintaining the health, neutrality, and openness of an important—but largely invisible part of the Internet: the domain name system (DNS).

As part of Tucows—one of the world’s largest Internet companies—Tucows Domains has a rich history of helping make the Internet better, operating globally under the Ascio, Enom, Hover and OpenSRS brands.

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! Today, over one thousand people from over 20 countries are part of our team.

If this sounds exciting to you, join the herd!

About the Role

Tucows Domains is looking for a Manager, Engineering Operations to lead the team responsible for the reliability, scalability, and performance of our infrastructure and platforms.

This is a working manager role, you will lead and mentor a team of engineers while remaining technically engaged in the systems that power our services. You will help shape the strategy and operations of our infrastructure across AWS and on-premises environments, ensuring our platforms remain resilient, secure, and scalable as the business grows.

You’ll partner closely with engineering teams across the organization to improve operational practices, modernize infrastructure, and ensure we deliver reliable systems for our customers.

This is a remote position for applicants in Canada. 

What You’ll Do

Lead the Engineering Operations Team

• Build, mentor, and support a team of infrastructure and operations engineers.
• Set clear priorities, goals, and performance expectations for the team.
• Foster a culture of ownership, operational excellence, and continuous improvement.

Own Infrastructure Reliability & Operations

• Oversee the reliability and performance of infrastructure across AWS and hybrid environments.
• Drive improvements in observability, incident response, and operational processes.
• Lead root cause analysis and ensure learnings translate into long-term improvements.

Guide Infrastructure & Platform Strategy

• Partner with cross-functional groups such as Security Operations,  Compliance and diverse Engineering teams to design and operate scalable, resilient infrastructure.
• Lead modernization initiatives including cloud adoption, automation, and infrastructure as code.
• Provide architectural guidance on systems that support high availability and performance.

Stay Technically Engaged

• Review infrastructure designs and technical solutions.
• Contribute to troubleshooting complex production issues when needed.
• Ensure the team is building and operating infrastructure using modern DevOps practices.

What You Bring

• Experience leading engineering or infrastructure teams while remaining technically engaged.
• Strong knowledge of AWS cloud infrastructure and distributed systems.
• Experience managing or operating hybrid infrastructure (cloud and on-premises).
• Familiarity with Infrastructure as Code (Terraform, CloudFormation or similar).
• Experience with CI/CD pipelines, automation, and modern DevOps practices.
• Strong understanding of Linux systems, networking fundamentals, and production operations.
• Proven ability to lead incident response and drive operational improvements.
• Experience leading change while managing day to day operational requirements.
• Excellent communication skills and the ability to collaborate across engineering teams.

Qualifications

• 8+ years of experience in DevOps, infrastructure engineering, site reliability engineering, or systems engineering.
• Experience leading or mentoring engineers in a technical environment.
• Hands-on experience with AWS services such as EC2, VPC, S3, RDS, IAM, and CloudWatch.
• Experience operating and supporting production infrastructure at scale.
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

​​The base salary range for this position is $154,000 to 168,000. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.