Managed Services Analyst 3

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. 

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. 

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

As a Managed Services Analyst, you will sit at the intersection of technology delivery, data analytics, and client services - ensuring that Behavox solutions, such as Mosaic Smart Data, deliver measurable value from day one.
You will lead end-to-end delivery of Behavox Managed Services for major financial institutions, connecting trading, risk, and compliance data across complex environments.
Your work will directly influence time-to-first-value, client satisfaction, and long-term platform adoption.
This is a hands-on, high-impact role - ideal for someone who thrives in fast-moving, technically challenging environments and wants to deliver visible outcomes in collaboration with globally distributed teams.

• A deep and genuine interest in Behavox and Mosaic Smart Data, with an understanding of the finance and compliance technology sector
• 5-8 years of experience in technical project delivery or systems analysis within financial markets, preferably in Fixed Income, FX, or Credit
• Strong knowledge of front-to-back trade workflows, data integration methods (SMTP, SFTP, APIs), and system connectivity in front-office environments
• Hands-on experience with Python, SQL, and Unix command line in cloud-native architectures
• Proven ability to translate business requirements into actionable development tasks and manage large-scale change projects through completion

• Deliver outcomes: Lead and coordinate deployments, change requests, and ongoing integrations for products, ensuring flawless execution and rapid time-to-value
• Run daily analytics operations: Manage data ingestion and transformation workflows, troubleshoot platform issues, and partner with SRE and Customer Support teams to maintain operational excellence
• Connect systems: Oversee secure data transfers (SFTP, SMTP, API), ensuring end-to-end data quality and front-to-back workflow integrity within client environments
• Translate business requirements to technical reality: Gather requirements from front-office stakeholders, translate them into actionable development tasks, and collaborate with engineers to prioritize delivery
• Champion customer success: Monitor platform adoption, gather client feedback, and drive continuous improvement to protect and grow customer relationships together with the dedicated Customer Success Manager

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation with 100% bonus pay already integrated
• Benefits include great health coverage for employee and family
• Generous time-off policy and flexible work schedule

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers.