Mail Services Representative

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Schedule: Monday to Friday, 7:00am to 4:00pm – In-Office

Salary: $42,900

This role offers an exciting opportunity to work in a fast-paced, dynamic team environment, providing support to our Business areas. In this role, you will work closely with other members of the Canadian Document Services team, in a production process to ensure service standards are met daily.

What will you do:

• Daily mail distribution
• Handling and sorting of mail delivered by Canada Post and courier packages from Purolator
• Sorting of internal system generated output
• Ensuring quality of material processed
• Develop an understanding of end-to-end processes for Canadian Document Services
• Communicate changes that could optimize or contribute to process enhancements
• Maintain a professional and positive attitude across all areas of Sun Life Financial
• Identify and address customer and business needs

What do you need to succeed:

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
• Ability to complete tasks with a high attention to detail and accuracy
• Customer service skills, team worker with a positive attitude
• Problem-solving skills
• Computer literacy
• Ability to work in a fast-paced environment

Unique requirements:

• Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP)
• Ability to lift items weighing 50 to 75 lbs
• Ability to work overtime with during periods of high work volume
• Limited vacation during peak seasons

Why join Sun Life:

• Flexible Benefits from the day you join to meet the needs of you and your family
• Fluid workspaces where you can choose from a variety of workstations, offices and collaboration zones based on your daily needs
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work
• The opportunity to move along a variety of career paths with amazing networking potential
• A friendly, collaborative and inclusive culture

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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