Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our software and services enhance augmented reality graphics, virtual sets, video walls, interactive apps, and on-screen overlays across television and digital platforms.
We’re a team of passionate trailblazers who thrive on creativity, collaboration, and cutting-edge technology—and we’re looking for someone who’s just as excited to shape the future with us.
With our proprietary Data Platform software and plugins for real-time graphics engines by Vizrt, Unreal, and Unity, Astucemedia stands at the forefront of data-driven graphics for finance, sports, and elections. Our esteemed clients include ABC News/Disney, NBC Universal, Fox Sports, CBS Sports, beIN Sports, NFL Network, BNN Bloomberg, Yahoo Finance, CBC, Radio-Canada, Sky News Arabia, Al Arabiya, Dubai TV, The Media Majlis Museum in Qatar, and Times Square.
Job Description- Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
- Investigate and debug ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
- Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
- Communicate effectively any issues, debug steps and requirements to the dev team for permanent fixes
- Support releases (staging checks, smoke tests, rollbacks).
- Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
- Communicate clearly with customers; join bridge calls when needed.
- 3–5 years L2/SRE/DevOps for enterprise SaaS or real-time systems.
- Strong debugging (APIs/logs/traces/DB); solid OS/network basics.
- SQL fluency; comfort with queues/schedulers and reading .NET stacks.
- Experience with deploying virtual environments in cloud or on premise including docker
- Clear written/spoken customer comms.
- Nice to have : Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate, familiarity with games engines, unreal and Unity, broadcast graphics engines e.g. Vizrt and data providers such as AP, Bloomberg and Opta.
Environment / Tech Stack:
Languages & Frameworks: C#/.NET (ServiceStack), REST APIs
Databases & Storage: MongoDB, SQL Server, Redis, RDS/DocumentDB, S3
Messaging & Queues: RabbitMQ
Cloud & Infrastructure: AWS (EC2, ECS, EKS), Linux, Windows
Monitoring & Observability: CloudWatch, Grafana, Prometheus
Collaboration & Tools: Jira, Confluence, GitHub, Postman, cURL
Benefits
Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue
RRSP Matching Program – plan for your financial future with company contributions
Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.)
Team Activities & Events – regular social and team-building opportunities
Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown
Top Skills
Astucemedia Montréal, Québec, CAN Office
555 de la Commune Ouest, Montréal, Quebec, Canada, H2Y1Z5
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