Learning Engagement Consultant

Learning Engagement Consultant             

Skillsoft’s Professional Services team provides world-class, value-add services that enable our customers to maximize the impact of their learning investment.  We do this through the strategic utilization of content, technology and learning and development methodologies that drive business results.   

We are currently seeking a Learning Engagement Consultant (LEC) to execute a portfolio of standard projects across multiple customers. Projects assigned to the Learning Engagement Consultant are pre-defined, meaning the project plan, templates and tools required for delivery are generally provided. Skillsoft Learning Engagement Consultants act as a project manager and are responsible for ensuring that all projects are completed according to the specified project plan, to the quality standards required and are typically projects to help establish and grow a customer. 

Responsibilities

• Manage the delivery of service engagements for Skillsoft clients
• Work with account teams to focus on customer specific program needs
• Act as a liaison for Skillsoft between our customers and our internal technical teams, and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
• Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
• Develop and maintain detailed project work plans, completing all deliverables on time and in scope
• Responsible for projects can include platform implementations, onboarding management, consulting with the customer to define outcomes, facilitating live sessions, creating basic marketing plans and materials, curating content, advising customers on best practices, measuring results/reporting and similar learning and development activities
• Establish solid rapport and working relationships with all internal and external stakeholders for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract
• Provide project management oversight for site implementations including site build, configurations, and integration
• Offer guidance on product training and resource availability. Perform training as needed.
• Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses
• Verify a solid understanding of the customer's program goals as the basis for consulting making recommendations
• Be accountable and take ownership of their responsibilities and executing autonomously; accepting responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner

Skills & Qualifications Required

• 5+ years of Professional Services experience in a Learning and Development role preferably including content curation, learning facilitation, leadership development, and/or reporting and administration with a Bachelor’s degree or commensurate experience
• Intermediate level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
• Solid understanding of the foundational principles of adult learning and development and concepts of effective application with some experience in execution
• Consulting experience with knowledge of theoretical and practical applications of L&D with the ability to share recommendations and best practices for a variety of unique customer needs
• Robust Project Management experience in creating and maintaining an environment that guides a project to its successful completion, with attention to detail and excellent time management
• Hands on experience confidently delivering presentations in a polished concise manner to all levels of an organization
• Ability to derive meaningful data and present information from reports and apply those insights in a way that benefits the organization or the client
• Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
• Ability to conduct business in a virtual environment, working with multiple virtual global teams (Some work outside of normal business hours will be required)
• Travel Expectation: 10% on average annually
• Be curious and able to learn new concepts, processes, and tools