Lead Program Manager, Product Operations

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As a Lead Program Manager at Klaviyo, you'll be an essential player in shaping the future of Klaviyo through innovative product lifecycle tools, particularly through leveraging AI technologies. Your hands-on leadership and collaborative spirit will deeply connect you to our R&D teammates, empowering them through efficient operational solutions that unlock Klaviyo's potential as a world-class, AI-first R&D organization. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.
How you'll make a difference:

• Hands-on Operational Leadership: Directly manage, optimize, and execute operational solutions and tools essential to our R&D teams, from strategic planning through to execution and delivery, emphasizing hands-on implementation and iteration.
• Design Lightweight, AI-First Processes: Create and champion innovative, AI-driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact.
• Drive Transparency and Alignment: Collaborate closely with Product, Engineering, Design, Analytics and Klaviyo's broader Go-To-Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs.
• Establish a Single View of Progress: Actively manage and maintain real-time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade-offs.
• Enable High-Quality Delivery: Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts.
• Empathy-Driven Collaboration: Embed deeply within our R&D organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing.
• AI-Driven Technical Enablement: Champion and implement AI-first solutions and tools, empowering the Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness.
• Customer-Centric Execution: Hands-on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights.
• Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions.

Who you are:

• 7+ years of experience in product, product operations, or business operations roles, specifically within SaaS product organizations (B2B/B2C), with direct experience in a high-growth tech environment.
• Proven track record in hands-on operational execution, process improvement, and cross-functional collaboration.
• Ability to function well in a fast-paced environment.
• Demonstrated ability to work through ambiguity to a detailed solution-taking a problem, identifying a path forward, and driving an initiative through.
• Demonstrated empathy and deep understanding of Product, Engineering, and Design team needs, with the ability to build trust and drive operational excellence from within these teams.
• Strong analytical, technical, and stakeholder management skills, capable of influencing and driving alignment across teams.
• Practical experience implementing and managing AI-driven tools and solutions within product operations.
• Data-oriented approach, adept at synthesizing complex operational data into actionable insights.
• Experience with modern product management tools (e.g., Jira, Productboard, Coda) and analytics platforms.

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Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$124,000 - $186,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice .
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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