Lead Product Manager, Customer Experience

Are you a product expert? Are you eager to lead the development of Insights & Reporting for our Customers? If you want to expand your professional goals at Realtor.com®, this is the role for you. Join us as our newest Lead Product Manager, Insights & Reporting and continue to Love Your Career at Realtor.com®,

Realtor.com is your one-stop shop for renters, buyers, sellers, owners, and home dreamers, offering comprehensive tools, insightful information, and valuable resources for all stages of the home journey. Our aspiration is to place our consumers at the forefront, delivering experiences that truly assist people in their home journey needs, and being the trusted guide, providing the right support, at the right time, with the right partners.

At Realtor.com , we strive to empower every person on their journey to homeownership—and that includes arming our external partners with the right data, insights, and tools to make smarter, faster decisions and increase their productivity to close more deals, faster. In an increasingly complex housing and financing environment, data transparency and actionable reporting are critical to supporting our customers—ranging from consumers to lenders and enterprise partners.

We are looking for a strategic and technically-minded Product Manager to lead the development of our Customer Performance Insights & Reporting. This role will be responsible for defining and delivering critical performance reporting for our most strategic real estate customers, while integrating critical third-party and proprietary data sources to power these experiences. Our real estate partners will use these insights to drive improvements in their broker and agent teams performance and market benchmark comparisons.

You will work cross-functionally with multiple Product teams leveraging the insights in their customer-facing tools, as well as design, engineering, analytics, data science, sales, and marketing to unlock high-impact opportunities and deliver robust, self-serve insights to support lead to transaction, customer success, and strategic decision-making.

What you’ll do:

• Own the vision and roadmap for external insights and analytics reporting that drive value for our most critical strategic real estate partners
• Partner with key stakeholders across the business to understand reporting needs, define use cases, and translate them into product requirements
• Define and prioritize integration of critical third-party data sources (e.g., housing, close data, lead performance) that inform agent personalization, reporting, and partner insights
• Collaborate with data engineering, analytics, and platform teams to design scalable data infrastructure and pipelines that power reporting experiences
• Drive the development of dashboards, APIs, and reporting tools that surface KPIs, customer performance, and ROI in intuitive, actionable ways
• Define success metrics and partner closely with analytics teams to validate and continuously improve reporting solutions
• Ensure a high standard of data quality, consistency, and transparency across our products
• Support go-to-market teams with tools and materials to help communicate insights to partners
• Evangelize data-driven thinking across product areas to identify new monetization and engagement opportunities through insights

What you’ll bring:

• 10+ years of product management experience, with at least 2 years focused on data products, analytics platforms, or reporting tools
• Bachelor’s degree or equivalent experience
• Experience building products that rely on complex datasets, third-party data integration, and/or reporting capabilities
• Comfortable translating ambiguous business needs into structured data product strategies
• Strategic mindset with an ability to think big while executing at a high level of detail
• Exceptional stakeholder management and cross-functional collaboration skills; you know how to bring together engineering, analytics, and business teams to deliver value
• Analytical and curious—fluent in metrics, dashboards, and A/B testing, and able to dig deep into data to uncover insights
• Familiarity with BI tools and data infrastructure concepts
• Clear and concise communicator who can align technical teams and executive stakeholders alike
  Background real estate or proptech is a plus

Join us as we build the data foundation that helps people confidently navigate one of the most important decisions of their lives.

How We Reward

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

About realtor.com

At realtor.com®, we believe that everyone deserves a home of their own. We’re a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.

We’ve got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.  

Let’s make a difference, together. For Real.