Lead Messaging Engineering Specialist (Hybrid)

We're seeking someone to join our WTS Messaging and Conferencing team as a Lead Messaging Engineering Specialist in Workforce Technology and Services to enhance, integrate, automate and support the Messaging platforms operated by the firm. The candidate will be expected to provide daily operational support, engineering and design of new and custom solutions for Morgan Stanley’s’ Messaging squad.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Software Engineering position at Vice-President level, which is part of the job family responsible for developing and maintaining software solutions that support business needs.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you'll do in the role:

• System management and upkeep of the production environment

• Representing and managing the system with control functions such as internal audit, legal, security teams

• Problem diagnosis, troubleshooting, escalation and notification.

• Ability to convey procedures for operational support of the system, provide training to other groups to share expertise

• Run book documentation - inventories, problem resolution processes, documentation

• Testing of server upgrades and patch deployment

• Python or PowerShell software development to drive archiving, provisioning, reporting and productivity improvements in communications technologies (chat messaging and meetings/ unified communications)

• Update and maintain existing scripts and toolset

• Successful navigation of code and security reviews

• Ability to interface with scripting stakeholders to drive improvements, fixes

• Understanding of design and implementation of communications technology infrastructure, to drive efficient design of software interfaces to those platforms

• Ability to work with developers and operational engineers to successfully implement /rollout and debug solutions

What you'll bring to the role:
 

• A minimum of 7+ years of IT experience delivering solutions within enterprise technology environment

• Technical experience with managing one or more of the following products: ChatGPT, M365 Copilot, Teams, Slack, Zoom, Grok, Claude

• Knowledge of security practices and review including application configuration through web proxies, customer managed encryption of data at rest, and networking concepts.

• Awareness of Generative AI tools, with an understanding of data protection and governance considerations in AI-enabled environments.

• Awareness of AI governance frameworks, risk monitoring, and compliance best practices.

• Self-starter with good interpersonal skills to facilitate working with stakeholders, end-users and other IT colleagues.

• Professional ownership of issues with good organizational skills; Ability to plan and prioritize

• Proven troubleshooting skills in a support environment with a strong sense of commitment and drive towards problem resolution

• Familiarity tracking and working using agile concepts such as Kanban/Scrum

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.