Lead, Leaves & Accommodations

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The Lead, Leaves and Accommodations will be responsible for leave of absence, time off, and workplace accommodation programs. This role is primarily focused on our U.S. programs, but will be responsible for overseeing and partnering on global leaves and accommodations to ensure consistent principles and best practices worldwide.

In this role, you will administer, design, manage, and optimize our leave, time-off, and accommodation strategies, ensuring compliance with regulations, while delivering a best-in-class employee experience.

You will partner with key stakeholders, including People Business Partners (HRBPs), Legal, Payroll, Equity, as well as external vendors, to ensure efficient, compliant, and best-in-class employee experience.

What you'll do:

• Oversee LOA Program Management, including managing the overall Leave of Absence program, ensuring compliance with relevant laws and regulations, and overseeing the day-to-day operations of the program from initial leave requests to return to work planning.

• Own the end-to-end workplace accommodation process under the ADA and applicable laws. This includes designing the program, directly leading the interactive process, ensuring consistent and fair determination of reasonable accommodations, and developing metrics and reporting on program outcomes.

• Manage LOA 3rd party vendor, ensuring optimal service delivery and operational efficiency.

• Partner with the HRBPs, Legal, Payroll, and external providers as applicable on all aspects of LOA & Accommodations

• Own the global strategy and execution of all leave of absence, time-off, and workplace accommodation programs.

• Develop, implement, and maintain policies and procedures related to leaves of absence, time off, and workplace accommodations. This involves managing all program documentation, ensuring accurate record-keeping, and identifying and addressing process improvements to optimize the employee experience. Adapt our U.S. policies for international locations as needed. 

• Develop and track key metrics to assess program performance, compliance, and employee satisfaction. Provide reports and insights to senior leadership, making data-driven recommendations.

• Partner with cross-functional teams to build manager training, engagement, and proactive leave resources.

• Serve as the primary subject matter expert on all U.S. leave laws, including FMLA, ADA, and state-specific regulations, while also advising on global leave policies and protocols.

What you'll bring:

• 5+ years of experience managing leave of absence and/or accommodation programs

• Deep knowledge of U.S. federal and state leave laws (e.g., FMLA, ADA, etc.) is required

• Experience with global leave laws and managing programs across multiple countries is a strong plus.

• Proven experience in program management and scaling processes.

• Experience working with leave tracking HRIS systems and leave vendor management platforms.

• Exceptional judgment, discretion, and ability to manage sensitive and confidential matters.

• Excellent written and verbal communication skills, with the ability to simplify complex concepts and facilitate productive conversations.

• Proven ability to work independently and handle ambiguous situations with confidence

• Strong problem-solving and critical thinking skills, particularly in undefined or adapting circumstances

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

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A Note on the Application & Hiring Process:

When you submit your application for the Lead, Leaves & Accommodations position, your candidacy will be considered for all available Lead, Leaves & Accommodations opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

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Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $121,000 CAD - $170,900 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.

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Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy