Lead Customer Success Manager

Dynatrace is seeking a Lead Customer Success Manager to form deep, trusted relationships with senior-level customers and guide them through complex technical and business transformations. You will act as a dedicated resource and strategic advisor, helping customers accelerate adoption, optimize consumption, and unlock the full value of Dynatrace’s SaaS and Managed portfolio. This is a high-impact role with both regional and global influence, blending technical expertise, strategic consulting, and leadership.

• Build close relationships with senior-level customers, becoming their trusted advisor in complex technical and business engagements.
• Accelerate adoption and drive consumption optimization through enablement, training, and tailored project planning.
• Develop creative, elegant, and complex solutions; provide recommendations through in-depth analysis, coordination, and negotiation with key decision makers.
• Analyze market, optimization, and technical data to deliver insights for internal and external consumption and utilization.
• Build brand awareness and loyalty while defending against competition.
• Engage with customers at a strategic level, supporting significant change, overhaul, or evolution of business operations.
• Apply customer understanding to influence Dynatrace’s internal strategy, service delivery, and product enhancements.
• Conduct proactive calls and business review meetings; maintain accurate records of discussions and action items.
• Identify strategic growth opportunities and leverage relationships to build reference accounts.
• Mentor junior peers, create internal technical best practices, and lead success planning and high-stakes presentations.
• Monitor competitor data and industry trends, advising customers and internal stakeholders on challenges and best practices.
• Participate in and occasionally own projects and accounts with regional and global impact.
• Act as customer advocate and liaison to become a Trusted Adviso, travel as required

• Bachelor’s degree or equivalent work experience
• Excellent verbal and written Italian, English language skills . Fluency in French is highly valuable
• 6+ years relevant experience in customer success, account management, or similar field

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners
• Excellent verbal, written and interpersonal communication skills
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
• Highly motivated, energetic and committed to getting results
• Ability to develop strong relationships with the user/customer/internal communities
• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.