L2 Support Engineer

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

L2 Support Engineer (Solventum)

3M Healthcare is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a regional Lead on the Insider Threat team, you will conduct in-depth analyses of security incidents and interpret, correlate and evaluate employee related data to identify if the alerted behaviors pose a substantial risk to the enterprise. You will implement new processes and procedures as identified by the team and stakeholders to ensure continuous improvements for monitoring, detection and response capabilities. You will help lead our mission to protect Solventum by collaborating with our key stakeholders and business partners to develop new strategies for the Insider Threat program.

As an L2 Support Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Implementing Solventum solutions for new Customers
• Developing and supporting the current or new products and features for the existing customers
• Testing and validating new features and products for the HIS division in Canada
• Training new employees or users on Solventum products
• Participating on Solventum HIS products certifications

Your Skills and Expertise 

• Prevent issues before they occur by documenting best practices and proactive outreach to Canadian customers for Health Information systems
• Engage with customers to resolve technical support requests efficiently and swiftly. Coordinate with cross-functional teams as necessary to resolve complex issues
• Serve as an advisor to clients on technical challenges, include integrations and use of 3M Health Information Systems products
• Experience in Health care and Health Information Systems
• Coordinate with Canadian and international colleagues for building, customizing and supporting 3M Health Information Systems solution
• Continually Develop and refine support processes and introduce automations to enhance efficiency and customer satisfaction

In addition to the above requirements, the following are also required:

Bachelor’s Degree or higher AND (4) four years collaborating in a private, public, government or military environment

OR

High School Diploma/GED from an accredited institution and a minimum of (8) eight years collaborating in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Programming Languages

Java, C++, Python, C#, SQL, C, JavaScript, HTML, CSS

• RELEVANT COURSES

Software Design, Theory of Computation, Algorithm Design, Operating Systems, Software Engineering Project, Database Systems, Artificial Intelligence, Applied Machine Learning, Software Privacy

• Strong analytical skills, excellent communication skills and ability to effectively collaborate with cross-functional teams.
• Experience with technical solutions.

Work location:

• Hybrid-Canada

Travel: May include up to 15% [domestic/international]

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

La Compagnie Solventum Canada invite et encourage les personnes présentant un handicap à poser leur candidature. Des mesures d’adaptation peuvent être prises sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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