Key Account & Sales Manager // Responsable grands comptes et ventes

Company Description

Apollo Scooters is a Montreal-based company focused on creating innovative vehicle-grade electric scooters to provide a convenient, environmentally friendly, and enjoyable alternative to cars for short-distance travel. Inspired by the moon landing and powered by Canadian engineering and design, Apollo is committed to delivering high-quality products that offer unparalleled performance, quality, and safety. With a mission to move better through innovation, Apollo aims to revolutionize commuting and leisure travel while ensuring the highest level of build quality and customer satisfaction.

Role Description

This is a full-time remote role for a Key Account & Sales Manager at Apollo Scooters in Montreal, QC. The Key Account & Sales Manager will be responsible for managing key accounts, driving sales, providing exceptional customer service, and effective communication with clients. This role involves developing and maintaining strong relationships with key clients, overseeing account management activities, and meeting sales targets to drive business growth.

Responsibilities:

1. Managing Account Communication and Support (50%):

• Communicate effectively with key accounts, including Best Buy, Amazon, Brands Mart, Curacao, and ABT.
• Conduct weekly reporting on sell-in, sell-out, and manage stock levels.
• Collaborate with the team on forecasting and demand planning, working closely with our head of logistics.
• Oversee accounting and purchase order (PO) management in coordination with supply and finance teams.
• Implement training programs for key accounts and support upscaling efforts.
• Manage spare parts and repairs collaboratively with supply and operations teams.
• Efficiently handle, monitor and analyse returns management processes.

1. Eco-System Development (30%):

• Oversee the B2B platform, managing ordering processes and returns in collaboration with operations team.
• Develop and maintain standard operating procedures (SOPs) and processes.
• Utilize NetSuite reporting for comprehensive analysis and decision-making.

1. Acquisition of New Retailer Channels (20%):

• Identify and pursue opportunities for expanding our product distribution through the acquisition of new retailer channels.
• Develop and nurture relationships with potential retailers to drive business growth.
• Collaborate with the marketing and sales teams to implement strategies for successful channel acquisition.

Qualifications

• ***Experience in Account Management is required (any experience with retailers is a bonus)
• Sales and Account Management skills
• Customer Service and Communication skills
• Experience in managing key accounts
• Strong negotiation and relationship-building abilities
• Ability to meet sales targets and drive revenue growth
• Excellent verbal and written communication skills
• Knowledge of the electric scooter industry or related field is a plus
• Bachelor's degree in Business, Marketing, or a related field