IT Technical Support Engineer

We have an exciting opportunity to join Technical Support as an Technical Support Engineer!

At Covéa Insurance, we’re all about protecting what matters most - whether it’s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we’re here to make a real difference.

Our purpose is simple but powerful: to help protect people against the worst happening and put it right if it does.  It’s what drives us every day, and it’s why our people are proud to be part of something meaningful!

Our mission is to build inclusive, empowered teams where everyone feels welcome and valued! We celebrate what makes each of us unique and believe that diversity drives innovation and success. Whoever you are, we want you to feel confident being yourself in your team at work.

In this role, you’ll be working in a team where you will provide a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for.

This role is based on site at our Halifax office. We believe that working together in person fosters stronger collaboration, deeper engagement, and supports your professional growth!

Step into a role where your potential is valued and your growth is supported.

What does a day-to-day look like?

• Deliver high-quality technical support across the business, ensuring timely resolution of issues and meeting service level expectations.
• Complete regular operational tasks and respond to Service Desk requests as assigned by management.
• Collaborate with the Technical Support Team on service improvement initiatives and project delivery.
• Provide 2nd line support across multiple sites, including ad hoc telephone cover for the Service Desk when needed.
• Manage and support desktops, laptops, applications, backups, and scheduled processes, ensuring all routine tasks are completed.
• Offer occasional out-of-hours support and ensure all daily, monthly, quarterly, and yearly operational processes are fulfilled.

Do you have what it takes?

• Proven 2nd line support experience across multi-site environments, with strong troubleshooting skills in Windows OS (7, 10, 11), Dell hardware, and Apple mobile devices.
• Skilled in Microsoft Azure, Intune, SCCM, Windows Autopilot, and Active Directory; experienced in application packaging, deployment, and user/device management.
• Proficient in supporting Office 365, Exchange Admin Centre, in-house applications, and backup solutions such as VEEAM.
• Demonstrated ability to meet SLAs, manage operational tasks, and provide flexible support including out-of-hours and short-notice travel across company sites.
• Strong interpersonal and communication skills, with a high level of discretion, attention to detail, and the ability to work independently or as part of a team.
• Holds a full UK driving license; educated to A-Level standard or equivalent; ITIL Foundation qualified (preferred); Microsoft or cloud certifications or equivalent experience.

Not sure if you tick every box? That’s okay!
At Covéa, we know that great people don’t always meet every single requirement listed in a job ad. If this role excites you and you think you could be a good fit, we’d love to hear from you - so go ahead and apply! We’re all about building a diverse, inclusive team where everyone can thrive.

What’s in it for me?

• Flexible working – 36.25 hours a week with flexitime & hybrid options
• Annual pay review – plus performance bonuses (up to 30% depending on level)
• Generous holidays – 25–27 days + bank holidays, with buy/sell options
• Pension perks – 7.5% employer contribution, rising to 9% with your input
• A culture where everyone belongs – we're committed to diversity, equity & inclusion, with real action, employee-led community groups, and ongoing learning to make Covéa a place where everyone can thrive
• Mental & financial support – through our dedicated Wellbeing group
• Career growth – training, qualifications & apprenticeships to help you thrive
• Health & wellbeing – private medical cover, 24/7 Virtual GP, health checks, flu jabs & more
• Drive in style – Tusker Car Scheme with fully maintained insured vehicles
• Extra savings – gym discounts, Cycle to Work, and retail offers via Perkpal
• And much more!

Excited about this opportunity? So are we!
Apply today and be part of our journey.

As a Disability Confident Employer, we’re committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - we’re here to help.

Applicants must currently reside in the United Kingdom and possess full and unrestricted right to work in the UK. Unfortunately, we are unable to offer Visa sponsorship for this role.

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