IT Operations Manager

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.

Ready to do your best work? Join us.

The IT Operations Manager is responsible for the strategic oversight, security, and maintenance of the organization’s global information technology infrastructure. This role ensures 24/7 system availability, manages the lifecycle of physical and virtual assets, and oversees third-party Managed Service Providers (MSPs) to support a distributed workforce.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Vendor & Service Management: Accountable for the performance of IT Managed Service Providers (MSPs); monitors Tier 1 support delivery and ensures adherence to established Service Level Agreements (SLAs).

• Global Asset Lifecycle: Oversees procurement, international logistics, deployment, and secure decommissioning of hardware (laptops/peripherals) across North America, Europe, and Asia.

• Security & Compliance: Implements and enforces security protocols including Multi-Factor Authentication (MFA), Endpoint Protection, and Zero-Trust architecture. Ensures organizational compliance with SOC2 standards and regional data privacy laws (GDPR, India DPDP, PIPEDA).

• People Leadership: Exercises direct supervisory authority over Technical Support Analysts, including hiring, performance management, training, and professional development.

• Systems Administration: Manages the administration and optimization of core SaaS applications (Google Workspace, OKTA, JumpCloud, Zscaler) and "Modern Workplace" collaboration tools.

• Infrastructure & Risk: Monitors the health of physical and virtualized environments; leads incident response, disaster recovery planning, and risk mitigation activities.

• Strategic Projects: Acts as Project Lead for internal technology initiatives, including system migrations, AI implementation, and geographic business expansions.

QUALIFICATIONS

• Experience: Substantial experience in IT operations within a global, multi-time-zone environment, including demonstrated leadership or supervisory experience.

• Technical Knowledge: Advanced proficiency in Windows and macOS administration. Expertise in Mobile Device Management (MDM) and Zero Trust Network Access (ZTNA). Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and cloud architecture (GCP).

• Communication: Fluent professional verbal and written English communication skills.

• Remote Work: Ability to maintain a secure, private home office environment.

• Digital Presence: Sustained use of computer systems and participation in virtual meetings across varying time zones.

• Travel: Occasional international travel may be required for corporate audits or strategic planning.

Pay Transparency Statement

Kognitiv is committed to a transparent and equitable compensation structure, which is determined by a variety of factors including skill set, experience, education, market data, and internal equity. Candidates invited to a recruiter screen can expect a candid discussion of our compensation philosophy, the specific salary range for this position, and the variable pay opportunities that may be available for this role. For details on our comprehensive benefits package, please visit our careers website at careers.kognitivinc.com/benefits.

Kognitiv is an Equal Opportunity Employer

All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Work Authorization

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv.

Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.

Estimated Application Deadline

This job postings' application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting.