Provide first-level technical support to end users, troubleshoot hardware and software issues, manage user accounts, and ensure high user satisfaction.
Job Overview
Provide first-level technical support and assistance to end users during regular business hours, Monday through Friday. Resolve hardware, software, and network issues promptly to ensure smooth IT operations and high user satisfaction.
Key Responsibilities- Respond to IT support requests via phone, email, and ticketing system during Monday to Friday business hours, typically 8 AM to 5 PM or 9 AM to 6 PM.
- Troubleshoot and resolve desktop, laptop, printer, mobile device, and software issues.
- Manage user accounts and access permissions using Active Directory or similar tools.
- Assist with hardware setups, software installations, and basic network troubleshooting.
- Document user problems, resolutions, and follow up to ensure issue closure.
- Collaborate with IT teams to escalate and resolve complex issues.
- Maintain IT asset inventory and contribute to knowledge base resources.
- Provide excellent customer service with clear communication.
- 3+ years of experience in IT help desk or support roles.
- Familiarity with Windows and macOS environments.
- Strong problem-solving and communication skills.
- Ability to work Monday-Friday during business hours (e.g., 8:30 AM to 5 PM).
- Experience with Active Directory, ticketing systems, and basic networking.
Top Skills
Active Directory
Basic Networking
macOS
Ticketing Systems
Windows
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
As a Software Engineer I, you'll develop and enhance notification systems, write clean code, collaborate with teams, and participate in agile practices.
Top Skills:
ElixirGoJavaJavaScriptPythonReactRubyTypescript
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The Senior Solution Architect designs and implements technology solutions for clients, managing projects, providing strategic guidance, and ensuring high client satisfaction.
Top Skills:
Business DevelopmentDigital TransformationProject ManagementSolution Architecture
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
The role involves building relationships with stakeholders, mentoring team members, managing deliverables, and providing industry expertise to enhance client solutions in financial services, specifically Capital Markets.
Top Skills:
Agile Methodology
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
