IT Applications Support Analyst (Bilingual French + English)

Location:

• This position could be located either in Radnor, PA or Montreal, QC.

Recruiter:

• Tifenn Chauris/[email protected]/263-778-4958

Key Responsibilities

• SAP Applications Support Analyst to provide tier 1 support to SAP application users.

• Provide professional first-level support via email and phone, troubleshooting technical SAP issues for internal customers.

• Log all inquiries in the ticketing system (iSupport), aiming for first-contact resolution, and escalating to Level 2 teams with comprehensive details when needed.

• Manage user access through provisioning, including onboarding new hires, processing status changes, and handling terminations.

• Proactively identify potential major incidents and contribute to continuous improvement by updating the team's knowledge base and standard operating procedures (SOPs).

• Translating documentation and user communications from English to French.

• Support is currently provided via email and phone in English and French.

Qualifications

• A university degree is preferred (Bachelor’s degree in Computer Science or Information Technology) or equivalent experience/training in a business-related field

• More than 5 years of professional experience in a first-level IT support role.

• Experience working on the SAP platform

• Experience working with SAP S/4HANA version 2022.

• Knowledge of one of the SAP modules (SD, FICO, MM, IM, PP, WMS, PM).

• Experience working with SAP GRC 12.0.

• Experience working with a ticketing system (iSupport, ServiceNow, or similar)

• Experience managing user access rights in SAP (preferred)

• Excellent customer service skills, with the ability to establish contact, advise, and interact with internal clients via phone and email in a courteous and professional manner

• Ability to effectively resolve issues by analyzing the business context and exploring solutions within the team before escalating them

• Ability to work in a fast-paced environment

• Ability to work Monday through Friday, 7 a.m. to 7 p.m. (Eastern Time) (the typical workday is 8 hours, but schedules may vary) and outside of business hours for emergencies only

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas 

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.