Intermediate DevOps Engineers at Coconut Software contribute to infrastructure and reliability initiatives by working closely with senior team members and cross-functional partners. In joining our growing team, the Intermediate DevOps Engineer will be an integral part of site reliability at Coconut. They will support efforts to improve infrastructure, reliability, and CI/CD practices while gaining experience in cloud and automation tools. Security is at the heart of our culture and the Intermediate DevOps Engineer will document and practice the highest security standards. This role is ideal for someone eager to take initiative, grow their skills, and contribute to key infrastructure projects.
We don’t expect people to fit into neat little boxes. We are looking for curious and empathetic people who are driven by a need for continuous learning and growth. We are excited to continue to scale on our path to success by building a diverse and inclusive team. We’re pretty passionate about what we do, and we’re looking for people as passionate about their work as we are!
**Please note: You must be willing to participate in a shared on-call rotation to support production systems and respond to incidents.
YOU’RE FIRED UP TO- Work within a team of like-minded professionals to plan, deploy, and maintain critical business applications
- Learn from and collaborate with senior engineers while contributing to shared team goals
- Assist in maintaining our Kubernetes cluster and contribute to improvements under guidance
- Support reliability projects by owning scoped tasks and collaborating with senior engineers
- Support implementation of continuous deployment through cloud solutions
- Understand how IT operations are managed, identify recurring issues, and work with IT & Business partners to remediate using the problem management process
- Utilize various open source technologies
- Use orchestration tools to support scalable, reliable infrastructure
- Write basic scripts and automation in Bash, Python, or similar languages
- Assist in configuring and managing databases like MySQL
- Contribute to infrastructure automation, CI/CD, and monitoring solutions under the guidance of senior engineers.
- Use Git and other tools for source control and collaboration
- Bachelor’s Degree or equivalent experience required
- Strong problem-solving and communication skills, with the ability to think critically and collaborate effectively
- Solid understanding of DevOps fundamentals and eagerness to grow expertise
- 2–4 years of professional experience in DevOps, Site Reliability, or Infrastructure roles
- Experience working with cloud networking and DevOps tools in a production environment
- Hands-on experience deploying services to AWS or another cloud platform
- Basic proficiency in Terraform
- Hands on experience with:
- Kubernetes or other orchestration tools
- Cloud infrastructure concepts
- CI/CD pipelines
- Experience using monitoring and alerting tools (e.g., Datadog, Prometheus, Grafana, CloudWatch) to detect issues, analyze system health, and contribute to incident response.
- Comfortable with JIRA or similar tools for task management and sprint planning.
- Foundational knowledge of Linux/Unix administration with a desire to grow deeper expertise
- Ability to use a wide variety of open source technologies and cloud services to improve the continuous deployment process
- A good understanding of code and script (PHP, Python, Shell)
- Familiarity with networking basics such as DNS, IP addressing, and ACLs
- MySQL and Redis management
- General banking knowledge or knowledge related to Wealth Management / Private banking would be an asset
- “Cabana Days” - our version of a flexible work week!
To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs. - Ability to do your job in a supported, but still flexible environment
- Supported professional development, learning & career opportunities - be supported in your growth journey!
- Regular 1:1 coaching with your leader and regular connection to a passionate executive team
- Work in a team big enough for growth but lean enough to make a real impact
A full range of benefits to keep you happy & healthy;
- Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
- Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
- Virtual mental health and EAP platform
- WealthSimple GRSP & Matching
- Annual Wellness Benefit ($1000 per year)
- Opportunity to work remote - anywhere in Canada!
- Employee Options - everyone shares in our success!
- Internet Subsidy on each paycheck
- Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
- A People First Company - 4.4 rating on Glassdoor
- Recently named "Most Admired Corporate Cultures" and ranked #6 in "Best Workplaces in Canada" in company size category
Who we are, and what we do:
Mission
Match customers with the right expert, at the right time, so no opportunity is lost.
Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.
Some recent awards we're proud of include:
Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
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