Interconnects Information Developer - Technical Writer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

As an experienced Interconnects Information Developer, you’ll be an integral member of the Ciena Product Content Development team, responsible for creating content that enables and supports our customers’ success.

You will contribute to the evolution, development, and maintenance of Ciena Technical Publications and collaborate with brilliant colleagues, inspiring leaders, and a diverse and inclusive global team.

The Must Haves:

• Plan, develop, edit, and update a variety of component customer technical publications (e.g., product datasheets, register maps, user guides, etc.) for packet optical and network management products.
• Work with documentation colleagues based in Ottawa, Montreal, and Gurgaon to produce professional topic-based content that is clear, concise, and compliant with Ciena documentation and quality assurance standards.
• Research and translate technical information into customer-focused documents for a predominately technical audience.
• Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
• Collaborate within cross-functional teams that include senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing personnel.
• 3+ years in component (e.g., ASIC/FPGA) or network engineering roles.
• 3+ years in technical writing, communications, or similar role.
• Working proficiency with Adobe FrameMaker (Structured/XML) and DITA.
• Experience with editorial software, such as Congree or Acrolinx
• Experience with Agile development processes, including development of customer documentation in an Agile environment, such as Jira, scrum, or Kanban.
• Experience with CMS or CCMS document management systems.

Assets:

• Experience with the packet optical/data hardware and provisioning/monitoring aspects of telecommunications equipment and networks.
• Working proficiency with Microsoft Excel, Word, and PowerPoint.
• Excellent communication, interpersonal, and organizational skills.
• Working proficiency with Confluence and Jira project management and collaboration tools
• Experience working with multicultural and geographically dispersed teams.
• Familiar with Generative AI and metadata

The annual pay range for this position is $71,900 - $114,900 CAD

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.