Inbound Customer Support

We’re looking for an Inbound Sales Customer Support

The Inbound Customer Support handles all day-to-day Digital sales inquiries to Entrust. The successful candidate will be an integral member of the Sales Development team – help drive revenue and increase market share to meet and exceed corporate objectives. Working closely with sales, marketing, customer operations and support, you will be responsible to manage all inbound customer inquiries.

The position requires the use of independent judgment within defined procedures to determine appropriate action, thereby aligning with the corporate objective to deliver customer service excellence. The Inbound Sales Customer Support will perform the accountabilities as detailed below & other duties as assigned.

• We offer flexibility

• We offer a diverse work environment

• Futureproof your career with a job in information security

How you will make an impact: 

• Primary contact for all inbound phone inquiries (creating cases in Salesforce) to Entrust Digital Sales and action accordingly by forwarding to colleagues, executives, support, verification, or sales

• Respond to inquiries regarding all products, pre-qualify and forward through Sales from Click to chat (live chat for Entrust Sales-digital, cloud and enterprise)

• Digital Sales email inbox and voicemail inquiries, research companies based on location leads criteria, and forward to the appropriate sales divisions as needed

• Assign all leads in Saleforce per territory listings

• Correspond with prospects for additional company information on forms and requests that are incomplete via email

• Provide administrative support for the SDR team

• Work with Verification and Support teams to ensure customer inquiries are responded to within one business day

• Create/research/update leads for Entrust Demos and Evaluations for all product lines and assign to Sales Teams for follow-up

• Create new accounts for Trial Evaluations

• Review all open leads greater than 2 plus days after assignment to reach out to lead owner.

• Manage unassigned lead queue in Salesforce, route leads accordingly

• Support SDR manager with reports and KPI tracking

Qualifications:

• College Diploma, and/or relevant background in Customer Service, Pre sales or Inside Sales

• 3-5 years of related work experience and demonstrated customer delivery skills

• Telephone Skills and the ability to multi-task in a fast paced environment with minimal supervision

• Ability to work effectively under pressure, paying close attention to detail

• Demonstrated success in resolving customer issues/escalations

• Flexibility and fast adoption (to regular changes in priorities and workflow)

• Must be customer-focused and possess strong organizational and time management skills

• Positive, results oriented mindset

Preferred Qualifications:

• University Degree, preferably in Business Administration, Sales/Marketing, or similar

• Customer service experience - excellent communication and interpersonal skills

• Working knowledge of Oracle and Salesforce.com

• Previous formal sales training is considered an asset  

• Fluency in other language(s), in addition to English

Why Should You Apply?

• Leader in the security industry

• Friendly, supportive & knowledgeable teams

• Opportunities for on-the-job training

• You’ll help secure identities!

For more information, visit www.entrust.com.  Follow us on LinkedIn, Facebook, Instagram, and YouTube.

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Compensation Range:

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter: