Implementation Consultant

What success looks like in this role:

• Stakeholder Engagement & Requirements Management

  • Act as the primary liaison between government business stakeholders, technical teams, and implementation partners.

  • Facilitate workshops, interviews, and discovery sessions to gather, validate, and document business requirements related to permitting, licensing, inspections, and community development.

  • Translate regulatory and policy-driven needs into functional requirements and user stories.

• Solution Design & Functional Leadership

  • Lead the functional design of solutions, ensuring alignment with permitting and licensing workflows, compliance standards, and government processes.

  • Develop and maintain process maps, use cases, and functional specifications to support solution configuration.

  • Ensure the Salesforce platform leverages best practices in government permitting and community development workflows.

• Product Backlog & Agile Delivery Support

  • Own and prioritize the product backlog in collaboration with the Product Owner and Program Manager.

  • Write clear and testable user stories with acceptance criteria for development teams.

  • Support sprint planning, backlog refinement, and sprint reviews, ensuring business requirements are accurately implemented.

• Configuration Oversight & Testing

  • Partner with administrators and developers to ensure proper configuration and customization.

  • Define and execute functional test cases, support UAT, and validate that the solution meets end-user and compliance needs.

  • Proactively identify and resolve functional gaps, risks, or dependencies.

• Change Management & Training Support

  • Collaborate with Change Management teams to develop communication, training, and adoption strategies for permitting and licensing staff.

  • Create functional documentation, user guides, and training materials to support government staff adoption.

• Governance & Compliance Alignment

  • Ensure workflows and configurations adhere to applicable government regulations, compliance standards, and audit requirements.

  • Partner with governance teams to maintain data integrity, privacy, and security best practices.

• Continuous Improvement & Thought Leadership

  • Provide subject matter expertise on Salesforce capabilities (e.g., Public Sector Solutions, Experience Cloud, Case Management).

  • Recommend process improvements and solution enhancements to streamline permitting/licensing workflows.

  • Mentor junior BAs and functional team members, serving as the functional lead on the project.

You will be successful in this role if you have:

• Education & Certification

  • Bachelor’s degree in Business Administration, Information Systems, or related field (or equivalent experience).

  • Salesforce certifications preferred (e.g., Salesforce Administrator, Business Analyst, Public Sector Solutions, or Service Cloud).

  • Agile/Scrum certification (CSPO, SAFe, or equivalent) considered an asset.

• Salesforce & Functional Expertise

  • 5–7+ years of Business Analysis experience, with at least 3+ years leading Salesforce functional implementations.

  • Hands-on experience with Salesforce Public Sector Solutions, Service Cloud, Experience Cloud, and OmniStudio preferred.

  • Strong understanding of permitting, licensing, inspections, and community development workflows within government or regulatory environments.

  • Proven ability to translate government policies, legislation, and compliance requirements into system functionality.

• Business Analysis & Delivery Skills

  • Advanced skills in requirements gathering, process modeling, and writing user stories with acceptance criteria.

  • Strong experience with Agile delivery methods and backlog management.

  • Familiarity with workflow automation, case management, and citizen self-service portals.

• Leadership & Communication

  • Demonstrated ability to serve as functional lead on complex Salesforce projects, guiding junior BAs and cross-functional teams.

  • Excellent facilitation, stakeholder management, and communication skills with both technical and non-technical audiences.

  • Strong vendor/partner management experience, especially in government IT projects.

• Analytical & Problem-Solving Skills

  • Ability to analyze complex business processes and identify opportunities for simplification and automation.

  • Strong decision-making skills with the ability to balance business needs, compliance, and system capabilities.

• Government & Compliance Knowledge

  • Experience working in public sector environments, with an understanding of permitting, licensing, zoning, and community development regulations.

  • Knowledge of data privacy, security, and audit compliance requirements in government IT systems.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.