Implementation Consultant II

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We are seeking a highly skilled and motivated Implementation Consultant to join our dynamic team. As the Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed Restaurant (K-Series) POS system for our clients. This role involves collaborating with cross-functional teams, managing project timelines, and ensuring the seamless integration of POS solutions to meet the specific needs of our clients.  In this role, you will leverage ChurnZero to manage the customer implementation journey while providing a personalized human touch to ensure clients receive a seamless and positive experience.

What you’ll be doing:

• Train and guide a set cohort of hospitality merchants with onboarding packages, to ensure their product instance and hardware are set up for success and they are successfully using our product.
• Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for retailer go-live dates.
• Work with the hospitality merchants to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows.
• Ensure each hospitality merchant in your cohort has their product and customer data correctly set up and their integrations are set up correctly.
• Stay up to date with the product and hospitality best practices.
• Identify upgrade opportunities for payments, 3rd party add ons and plan upgrades as appropriate.
• Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience.

What you need to bring:

We’re a team of 20+ people located in North America.

We're looking for a candidate who has experience with the following:

• Proven experience in customer service and training, preferably in the POS technology industry.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Excellent written and verbal communication skills in English. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
• Technical proficiency in POS systems and related technologies.
• Problem-solving mindset with a keen attention to detail.
• Excellent time management and organizational skills
• Ability to deliver results

Even better if you have, but not necessary:

• Self starter that seeks to identify and improve processes
• Knowledge and experience with Hospitality

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day