Head of Enterprise Systems Engineering

We are seeking a Head of Enterprise Systems Engineering to lead the teams responsible for the platforms and services that power our enterprise platform including billing, fulfillment, and customer account data systems, along with critical business systems such as ERP, CRM, and our HRIS. Based out of our Austin, HQ, this role is accountable for the technical strategy, service delivery, and operational integrity of these mission-critical platforms. These systems sit at the heart of our customer experience and revenue engine, supporting everything from product activation to invoicing, collections, B2B marketing, and financial reporting.

• Own the architecture, strategy, and execution of platforms that manage billing, fulfillment, and customer account data, ensuring they are reliable, scalable, and compliant.
• Lead a cross-functional engineering organization delivering core enterprise capabilities that support customer onboarding, order fulfillment, entitlements, invoicing, payments, and account lifecycle management.
• Oversee end-to-end service delivery, including uptime, SLAs, observability, incident management, and resolution across both internal operations and customer-facing production systems.
• Ensure systems meet SOX compliance and audit readiness standards, particularly in support of revenue recognition, customer data integrity, and financial system integrations.
• Drive automation and orchestration of key backoffice processes - including product provisioning, activation, billing workflows, and collections - to reduce manual intervention and latency.
• Develop and maintain platform capabilities that enable new product development teams to integrate cleanly into billing and fulfillment systems with minimal friction.
• Partner closely with stakeholders across Finance, Legal, Product, RevOps, and GTM to align engineering outcomes with business needs and regulatory obligations.
• Set a high bar for technical quality, operational rigor, and team culture, fostering an environment of accountability, innovation, and continuous improvement.
• Represent the engineering function at the executive level, contributing to company-wide planning, investment decisions, and cross-functional alignment.

• 12+ years of engineering experience, with 7+ years in senior leadership roles managing teams responsible for mission-critical backend platforms.
• Deep experience with billing systems, fulfillment and provisioning pipelines, and CRM and ERP in a production environment.
• Demonstrated ownership of end-to-end service delivery, including uptime, incident response, vendor coordination, and production reliability.
• Strong knowledge of SOX and financial compliance requirements, with experience building systems that support auditability and revenue controls.
• Proven ability to lead and scale internal platforms that serve multiple product and business stakeholders.
• Executive-level communication skills with a track record of partnering across Finance, Legal, Product, and Operations to deliver business-aligned outcomes.
• Skilled in both setting long-term technical strategy and guiding hands-on decisions related to architecture, system design, and delivery tradeoffs.
• Recognized as a strong people leader who can inspire teams, attract top talent, and foster a high-performing, mission-driven engineering culture.

How We Reward You:

We are committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid holidays
• Flexible time off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location