Group Product Manager - Financial Services

Here’s How You Make an Impact:

• Define and own the product vision and strategy for Financial Services for the Small Business product suite. 

• Lead the team through active platform modernization work, including our payments infrastructure migration, reduce fraud exposure, resolve reliability gaps, and restore and build customer trust. 

• Own uptime, reliability, and observability commitments for payments surfaces, partnering with Engineering and Data teams to meet aggressive platform stability SLAs on some of our most business-critical systems. 

• Partner closely with Fraud/Risk Operations, Compliance, and Security on onboarding, underwriting, and fraud mitigation practices, ensuring the product meets regulatory and risk standards without sacrificing customer experience. 

• Collaborate with other product leads — particularly Accounting and Tax — to ensure payments/ financial services workflows integrate cleanly into a seamless, end-to-end SMB experience rather than operating as a silo. 

• Manage key stakeholders and business partners across Engineering, Design, Customer Success, Finance, Risk/Fraud Operations, Compliance, Security, and Marketing to align on priorities, execute the product vision, and deliver against clear metrics and outcomes. 

• Craft logical business cases, understand financial impacts, and define and execute business and customer benefit OKRs. Use data to prioritize opportunities, demonstrate product value, and impact KPIs. 

• Identify where AI can meaningfully improve day-to-day team productivity, and where AI can strengthen fraud detection, risk decisioning, operational workflows, or the customer-facing experience. 

• Be viewed as a subject matter expert in financial services by presenting compelling strategy and plans, and providing business leadership that drives results for your team. 

• Build and coach a high-performing product team by setting clear ownership, raising the quality of product thinking, helping Product Managers connect strategy to execution, and creating the conditions for strong cross-functional collaboration. 

• Foster a culture of continuous improvement, driving operational excellence through retrospectives, coaching, and ongoing refinement of team processes and ways of working. 

You Thrive Here By Possessing the Following:

• 8+ years of experience in product management, with a minimum of 5 years in the fintech industry, and 2+ years leading product teams at the Group level or above. 

• Deep expertise in financial services, ideally with a strong background in payments acquiring, acceptance, payment facilitation, fraud and risk controls, and processor or platform partnerships. 

• In-depth knowledge of financial products onboarding experiences, including KYC and KYB, and risk and fraud mitigation practices. 

• Experience with payment processor or platform partnerships and migrations at scale is a strong plus, especially in environments where reliability, fraud exposure, compliance obligations, customer trust, and business continuity all need to be managed at the same time. 

• Proven track record leading product teams and taking new products from ideation to launch to scale in a fintech environment. 

• Comfort operating under compliance, regulatory, and audit constraints without losing sight of customer and business outcomes. 

• Demonstrated judgment on where to apply AI — able to identify high-leverage opportunities to improve your team's own productivity, as well as opportunities to strengthen fraud/risk decisioning or the customer experience. 

• Strong stakeholder management and leadership skills, with the ability to effectively communicate and influence customers, business partners, engineers, and cross-functional partners across the organization. 

• Proven ability to prioritize and make hard decisions in a fast-paced environment, while actively identifying and mitigating issues that could impact successful completion of goals. 

• Strong people leadership experience, including leading Product Managers, developing talent, setting priorities, and building high-performing teams, with genuine comfort operating as a coach-player. 

• Excellent written, verbal, and interpersonal communication skills, including the ability to explain technical and financial concepts clearly to non-technical audiences and influence senior stakeholders across business and technology functions. 

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Data-related field, or a related discipline, or the equivalent through a combination of education and relevant work experience.