About Neo4j:
Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.
At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart.
Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.
Our Vision:
At Neo4j, we have always strived to help the world make sense of data.
As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.
About the Role:
Neo4j is seeking a world-class leader to serve as our Global Vice President of Field Engineering. This role will report directly into the Chief Revenue Officer (Chief Product Officer - Interim) and have a global remit. This role is a strategic and operational leadership position, responsible for delivering exceptional technical success for our customers, accelerating revenue growth, and advancing Neo4j's position as the graph foundation for the GenAI era.
This executive will lead a 150+ person global team spanning solution engineering, solutions architects, and professional services. They will own all technical aspects of the customer lifecycle, from early engagement and proof of concept to deployment, adoption, and ongoing success. They will drive technical success of our customers in turn growing our gross revenue retention (GRR), reducing the cost of sale, and building a highly efficient and scalable team, all while supporting the company’s transformation to a Cloud First, GenAI-ready platform.
Key Responsibilities:Technical Customer Success & GRR
- Own the technical customer journey, partnering with Customer Success Managers (CSMs) and Support.
- Lead initiatives to drive successful productionization, data quality, and long-term usage of Neo4j in customer environments.
- Own the consumption metrics especially for our Aura our managed database offering.
- Define and report on technical success KPIs including GRR, deployment velocity, and solution health(DQA).
Top-Line Growth & Sales Engineering
- Partner with Sales to drive revenue across enterprise and strategic accounts.
- Own pre-sales architecture and technical qualification.
- Carry a direct quota and drive accountability for technical pipeline influence and deal acceleration.
Global Team Leadership & Efficiency
- Lead, scale, and optimize a 150+ person global team across regions.
- Increase field effectiveness and reduce cost of sale while preserving customer impact.
- Cultivate a high-performing, accountable, and collaborative culture.
Standardization & Field Excellence
- Implement best practices in technical discovery, value selling, POCs, and post-sales adoption.
- Create repeatable assets, tools, methodologies, and enablement programs to scale field success.
Cross-Functional Leadership
- Collaborate deeply with Product, Marketing, Engineering, Customer Success, and Cloud Ops.
- Influence roadmap and go-to-market execution to align with field feedback and customer needs.
- Champion Neo4j’s Cloud First and GraphRAG for GenAI vision across the organization.
Ideal Candidate Profile:Experience & Background
- 15+ years in technical customer-facing leadership roles, ideally in data infrastructure, cloud, or platforms.
- Proven experience leading cloud transformation (e.g., migration to cloud, cloud-native GTM).
- Background with companies like MongoDB, Confluent, Elastic, AWS, Azure, Google Cloud, Snowflake or similar.
- Strong track record of owning and driving consumption, revenue and retention metrics.
Skills & Attributes
- Deep technical acumen in data platforms, cloud infrastructure, or distributed systems.
- Operationally rigorous and data-driven with strong reporting and metric hygiene.
- Inspirational leader who can scale teams while driving accountability and execution.
- Highly collaborative across Sales, Product,Engineering; natural cross-functional player.
- Experienced in customer success from pre-sales through long-term adoption.
Logistics
- Global role; can be based anywhere. Must be willing to travel frequently to meet with customers, team members, and partners.
Why Join Neo4j?
Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
- Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
- Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
- 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
- Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
- Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
- A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.
- Neo4j was named as a Visionary in the 2023 Gartner® Magic Quadrant™ for Cloud Database Management Systems among 19 other recognized global DBMS vendors. Neo4j was also ranked as a Strong Performer among 14 top vendors in The Forrester Wave™: Vector Databases, Q3 2024.
Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
Neo4j Values:
Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)
Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.
More information at www.neo4j.com.
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