Global Partner Solutions Lead

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
Block is building new commerce experiences for merchants and PSPs through Afterpay, Cash App Pay, and Clearpay, and Cash App Afterpay. As part of Block's Merchant Services team, you will lead our Global Partner Solutions team, working with business development and sales managers to explain our product, services, and APIs to partners and our most complex merchants during the sales process.
We are remote-first company and you will be a part of a distributed team.
You Will

• Manage a team of Partner Engineers.
• Support partners and merchants through onboarding and ongoing engagement, addressing technical and operational needs.
• Build custom reports, troubleshoot integration issues, and develop sample API integrations to assist partner implementations.
• Collaborate with product and engineering teams to design and prioritize new features for partner and merchant needs.
• Be a liaison between product, engineering, partners, and sales teams to influence the product roadmap.
• Communicate new product features and updates both internally and externally.
• Travel up to 20% of the time to support partnerships and internal collaboration.

You Have

• 5+ years of experience working directly with external customers - including merchants, partners, or businesses.
• Management experience, specifically managing Partner Engineers.
• Experience working with sales leaders.
• Ability to influence product development and advocate for customer needs.
• Skill in communicating technical concepts to non-technical audiences (and vice versa).
• Experience presenting to technical and executive audiences both impromptu and using structured presentations and demos
• A curiosity and experience learning new technologies and solving technical challenges.
• Experience leading technical projects.
• General knowledge of the payments industry.
• Background in software development or other technical fields.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$171,800 - $257,600 USD
Zone B:
$159,800 - $239,600 USD
Zone C:
$151,200 - $226,800 USD
Zone D:
$142,600 - $213,800 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.