The role combines three
areas: responding to production incidents, development and continuous
improvement, and independently managing small projects. The ideal candidate is
not a specialist in a single layer: they are equally comfortable with
interfaces, batch processing, interfaces, and data exchange.
The term
"designer" indicates a desire to move towards designing small
projects, presented as an asset, not the core of the role. This profile should
not be confused with a project manager (the contribution remains technical and
hands-on), an architect (the position remains operational, focused on code and
incidents), or a Level 1 support analyst (the role requires actual
development).
Requirements
Mandatory
- Development and maintenance of application components, front
end 50% / back end 50%
- Resolution of complex Level 2 and Level 3 application
incidents
- Root Cause Analysis (RCA)
- Diagnosis of application failures, interfaces, batch
processing, and data exchange
- Participation in unit testing, integration testing, and
production deployment
DESIRED
- Execution of small to medium-sized projects (impact
assessment, effort estimation, deliverable tracking)
- Automation of recurring processes
ASSET
- Ability to take on small projects as a designer
Note: The 50% front-end / 50% back-end split is
interpreted as a cumulative requirement, not an alternative. A profile limited
to only one layer (front-end or back-end) does not meet the requirement.
WHAT WE DON'T WANT
- CV limited to Level 1 support without application
development experience.
- Profile exclusively back-end or exclusively front-end,
without demonstrated work on both layers.
- Experience focused on project management without code
contribution.
- Profile of architect or designer without recent experience
in development and incident resolution.
- No experience in resolving application incidents in
production (Level 2, Level 3, RCA).
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