Engineer - NOC

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

• Fast-paced environment: We're growing quickly and need a Operations Engineer who can keep up!

• Customer-facing role: You'll be the face of Optiva, working directly with customers to resolve issues.

• 24/7 availability: This role requires working shifts to provide round-the-clock support.

• Technical Expertise: (Advantage & Preferrence)understanding of Linux/Unix administration, networking, and TCP/IP. Experience with GCP, cloud systems, and telecommunications protocols is a major plus.

• Problem-Solving Skills: You'll be troubleshooting and resolving technical faults, so strong problem-solving abilities are essential.

• Communication Skills: You'll need excellent written and verbal communication skills in English to interact effectively with customers and colleagues.

• Responsibilities:

  • Monitoring and managing Optiva infrastructure and applications.

  • Performing health checks and troubleshooting issues.

  • Providing technical support, including software releases, upgrades, and node expansions.

  • Participating in emergency support activities.

  • Ensuring high availability and zero downtime.

  • Collaborating with other teams for advanced troubleshooting.

  • Handling day-to-day operations on a shift basis.

  • Maintaining nodes to prevent hardware issues.

  • Scripting (Shell/Perl) knowledge is a plus.

• Eligibility:

  • Engineering from E&TC or Computer science or BCA / MCA. (Fresher or upto 1 year of experience in Telecom domain )

  • Familiarity with GPRS, GSM, and charging systems is a plus.

  • Strong knowledge of Linux, Unix, application servers, and networking protocols. (Certifications of Linux, Cloud will be preferred)

  • Fluent English (written and spoken).

  • Excellent problem-solving and troubleshooting skills.

  • Computer Science or Engineering degree.

  • Ability to work shifts, including nights and weekends

Remember: This is a demanding role that requires technical expertise, strong communication skills, and the ability to work under pressure. But it's also a rewarding opportunity to make a real impact in a fast-growing company!