Engineer - Fault Management

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

The company’s explosive growth and ambitious business goals require a Fault Management engineer capable of navigating a complex, highly dynamic and fast-paced environment. 

We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for a FM engineer L0 who is passionate about working in the Operations and Maintenance department and if this appeals to you, then you should strongly consider this position. 

NOTE: This position also assumes candidates being ready to work on shifts, 24/7 availability is required.

Responsibilities and Duties:

Eligibility criteria:

• Fresher or 1-2 Years of Experience in Telecom Operations

• Preferred Platform or Application operations 

• Knowledge of Linux Required

• Knowledge of Kubernetes and Cloud will be advantage

• Added advantage Experience in telecommunication background, familiar with  GPRS and GSM knowledge etc.

• Working experience in IN/VAS with good knowledge in the charging domain.

• Good Knowledge on Networking protocals

• Fluent in English (written and spoken)

• Excellent problem solving and troubleshooting skills

• Degree in Computer Science or Engineering

• Ability to work on shifts

Technical Skills required:

• You should have technical proficiency in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol

• Familiarity with Networking protocols & functioning of integrated systems as well as cloud systems

• Familiarity with telecommunications protocol standards is a big plus

• You need to be well versed in current software support practices and tools including troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management

Soft Skills required:

• You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English.

• Problem-solving and troubleshooting skills

• Time Management and Prioritization -  you will need to manage your time and prioritize effectively while working multiple issues for multiple customers.