The Engine Technical Advisor manages client needs regarding maintenance events, develops client relationships, performs inspections, processes invoices, and coordinates with service facilities to ensure efficient support.
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
The Engine Technical Advisor is the primary contact for Clients and will handle their needs on routine, minor unscheduled and AOG events. The Engine Technical Advisor manages customer events utilizing the Product Line Specialist (PLS) to assist them in supporting events for which they need assistance.
Essential Duties and Responsibilities:
- Set up preliminary scheduled inspections or major unscheduled events.
- Support a customer in AOG events
- Develops and maintains client relationships through periodic contact.
- Grow and maintain relationships with regional service facilities, mobile repair teams, etc.
- Research logbooks and/or conduct visual inspections for new enrollments or existing contracts.
- Review and process invoices in AMS, meeting turn time goals set forth by Technical Services Management.
- Responsible for maintenance event triage, assessing and ensuring each situation is handled appropriately by:
- Handling the event from start to finish with assistance, when necessary, as primary liaison support between relevant maintenance facilities, parts sourcing vendors, and the customer.
- Turning event over to the Product Line Specialist
- Must have a thorough understanding of the current contract, policies and procedures.
- Perform other responsibilities as assigned by Technical Services Management.
Desired Credentials:
- Airframe and Powerplant ratings (or its equivalent) REQUIRED.
- Bachelor’s degree in aviation Field preferred.
- 10 years’ experience with corporate turbine-powered business aircraft (not commercial) preferred.
- Fluency in reading, writing and effective communication.
- Excellent Microsoft Excel, Word, and PowerPoint skills.
- Strong interpersonal skills.
- Ability to read and write articulately and analytically.
- Clear understanding of relevant technical skills.
- Ability to multi-task and work well under pressure.
- Well organized.
- Have or be able to obtain passport and perform international travel.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $90,000 to $105,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
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