Engagement Project Manager - ServiceNow

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You’ll be the driving force for every aspect of a program’s success, and the “conductor” who orchestrates everyone’s efforts to make beautiful music together. As the single point of contact to the client, you’ll also be the living embodiment of Kyndryl’s reputation every day.

Key Responsibilities

• Acts as primary point of contact for customer resources, project activities, and escalations as required to achieve expected outcomes

• Lead the delivery team throughout the engagement, often in collaboration with services partners, ensuring all team members understand their tasks and deliverables

• Serve as the single point of contact for client engagements, fostering strong client relationships and ensuring clear, consistent communication in both required languages, as required.

• Manage project governance, scope, timeline, budget, risk, change management, resourcing, reporting, and financials.

• Apply expertise in ServiceNow methodologies (such as “NowCreate” or other practice methodologies) to promote successful and efficient project delivery.

• Collaborate with stakeholders such as, partners, and clients to understand business objectives, challenges, and value drivers, ensuring alignment between project deliverables and client goals.

• Mentor and guide team members to achieve project objectives and promote customer success.

• Identify gaps between actual progress and project plans, proposing solutions and driving resolution.

• Lead multiple concurrent projects (if needed), ensuring quality, compliance, and client satisfaction.

• Facilitate workshops and meetings, often requiring the ability to communicate effectively in multiple languages.

• Organizes the project kickoff and process workshop(s) – Facilitates activities through training, testing, go-live, and post go-live support

Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Experience

• Bachelor’s degree or equivalent experience.

• 5+ years’ experience in professional services and consulting, with a focus on ServiceNow projects.

• Project management certification (PMP or similar) and Agile/Scrum experience preferred.

• MS Project software

• Proven ability to lead teams and manage large, complex ServiceNow implementations.

• Strong communication and interpersonal skills, with the ability to operate in culturally and linguistically diverse environments. Ability to interact confidently with stakeholders of all levels.

• Bilingual proficiency (e.g., English and French, as required by the client or region).

• ServiceNow certifications (e.g., System Administrator, ITIL Foundations) or any training accreditation preferred are highly desirable.

• Experience managing multiple projects simultaneously and driving continuous improvement.

Preferred Skills

• Experience in global, multi-geography implementations

• Pre-sales or solution scoping experience, including RFP responses and cost estimation.

• Track record of publishing thought leadership or presenting to C-Level executives

• Ability to facilitate cross-functional workshops and foster engagement from all participants, leveraging bilingual skills for effective communication.

This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.