Engagement Manager

Key Responsibilities:

• Project Management:
• Plan, manage, and drive the delivery of complex infrastructure projects across cloud platforms, on-prem-to-cloud and/or cloud-to-cloud assessments and migrations, security assessments, application modernization, developer tools, databases, and analytics systems.
• Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions.
• Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed.
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting.
• Familiarity with delivering projects to statements of work, detailed scope and budget management.
• Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary.
• Stakeholder Collaboration:
• Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources.
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
• Profile customer stakeholders to gain awareness of differing perspectives.
• Risk Management and Issue Resolution:
• Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track.
• Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making.
• Delivery Standards and Process Improvement:
• Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards.
• Continuously refine processes to improve predictability, efficiency, and customer satisfaction.
• Use prescribed guidelines or processes in analyzing situations.
• Metrics and Reporting:
• Define and track KPIs to measure project success and organizational impact.
• Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews.
• Identify methods for collecting data, performing data analyses, and articulating findings.
• Develop simple models to understand the potential impacts of decisions under various scenarios.
• Conduct presentations in executive settings to convey project management, risk, and technical information to stakeholders with varying comprehension levels.
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance.

Qualifications:

• Bachelor's Degree in a field related to the role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to a High School Diploma is required.
• Minimum of 5 years of experience as a project manager required. Proven track record of managing end-to-end delivery of complex, large-scale projects.
• 3-5 years of experience with customer-facing professional services/consulting project management.
• At least one of the following certifications is required: Project Management Professional (PMP)® certification, CompTIA Project+ certification, Professional Scrum Master (PSM), Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), or equivalent.
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. Understanding of Agile practices and experience working in cross-functional teams.
• Highly proficient with JIRA and other Atlassian tools, or other board- and card-style Agile management tools.
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.

Additional Requirements:

• Familiarity with public cloud technologies, software development, networking infrastructure, data, and/or security.
• At least one public cloud platform foundational certification is preferred: AWS, Azure, GCP.
• Technical background (software development/engineering, database/system design, IaaS) preferred.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers.
• Proactive problem-solving skills with a focus on collaboration and driving outcomes.
• Self-starter with results-oriented, proactive management approach
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Physical Demands

• General office environment: no special physical demands required.
• May require long periods of sitting and viewing a computer monitor.
• Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Travel

• Occasional domestic/international travel less than 50%