EAP External Network Coordinator

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [email protected].

Your role as EAP External Network Coordinator

Reporting to Alex Despaties, EAP Manager, the EAP External Network Coordinator plays an essential role in improving the reach and effectiveness of our network, in addition to providing comprehensive support to our external mental health service providers.

What you'll be doing

• Supporting the manager in monitoring and planning network coverage across Canada.
• Offering a seamless onboarding and offboarding experience, keeping internal management tools up to date, and providing personalized support to providers to ensure completion of required HR and IT steps.
• Providing and maintaining an excellent experience for providers, quickly responding to their questions, and proactively and effectively communicating different changes.
• Contributing, as needed, to provider recruitment, such as candidate sourcing, drafting contracts, and processing hires.

We'd love to hear from you if you have

• Experience in network coordination, vendor relations, administrative support, or a related field
• Strong communication skills, both written and oral, in French and English, with the ability to interact effectively with providers and internal teams
• Strong attention to detail and ability to maintain accurate records and documentation
• Proficiency in Excel and Google Sheets
• You enjoy solving problems and are proactive in implementing your solutions
• Ability to work both autonomously and as part of a team, collaborating effectively to achieve common goals
• Availability to work 32 hours a week
• Experience in the health domain or a similar sector is a plus

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up