Director, Software Development, Commercial Lines

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a visionary and technically strong Director of Software Development to lead transformative initiatives across our strategic technology platforms. In this role, you will be responsible for driving software delivery excellence, fostering a product-centric engineering culture, and building strong relationships with business stakeholders.

Our ideal candidate is a selfless and passionate advocate for our developers, our customers, the success of our team, and the usability of our software applications they deliver. Working at the intersection of technology and people, they must balance long-term direction, health of the team and individual careers of team members to ensure success in all these dimensions.

What you'll do here:

• Be a part of a multi-year transformation journey in Commercial Lines & Specialty Solutions
• Manage a large portfolio of initiatives in a variety of technologies, oversee delivery timelines, quality metrics, and operational stability of portfolio.
• Foster a strong product mindset within engineering teams—partnering closely with product managers, designers, and business stakeholders to align on priorities and outcomes.
• Serve as a trusted technology advisor to business leaders, translating business objectives into actionable technical strategies.
• Encourage a culture of engineering excellence, innovation, continuous learning, and accountability.
• Stay current with industry trends, particularly in AI, machine learning, and intelligent automation, to influence the technology roadmap.
• Collaborate with security, data, and infrastructure teams to ensure scalable and secure system design.
• Manage technology budgets, resource planning, and vendor relationships as needed.
• Contribute to a great work environment by providing exemplary leadership and by mentoring our emerging leaders and managers.
• Communicate effectively across the organization to ensure that the team is completely aligned to the business objectives.
• Lead the recruitment, mentoring, and professional development of a diverse and high-caliber engineering team. Foster a culture of continuous learning and innovation to maintain a competitive edge in the insurance technology sector.
• Cultivate a collaborative and high-performance engineering culture that emphasizes excellence, accountability, and clear alignment with business objectives. Implement metrics and feedback mechanisms to continuously assess and improve team performance and productivity.

What you bring to the table:

• Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in software engineering, with at least 5 years in a leadership role managing managers.
• Proven success leading large-scale software delivery in a complex, regulated environment—ideally within insurance or financial services.
• Strong technical background in modern architectures (cloud-native, microservices, APIs), platforms (AWS, Azure, GCP), and development practices (CI/CD, DevOps).
• Experience with or exposure to AI/ML technologies and how they apply to business use cases (e.g., claims automation, underwriting, customer insights…).
• Demonstrated ability to work across departments and communicate effectively with non-technical stakeholders and build strong relationships with business stakeholders.
• Strong understanding of Agile, product-centric development, and customer-first delivery models.
• Experience with insurance platforms, core systems (e.g., policy admin, claims, billing…), and regulatory environments, an asset.
• Familiarity with data platforms, AI tools (e.g., Python ML libraries, AI APIs, or LLMs), and intelligent workflow automation.
• Previous experience driving technology transformation within an engineering organization.
• Experience managing vendor relationships or hybrid in-house/offshore development models.
• For candidates located in Quebec, bilingualism is required (English and French) - Need to interact on a regular basis with colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid 

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.