Director of Product Management - Commerce

Job title: Director of Product Management, Commerce

Location: Atlanta, GA or Scottsdale, AZ

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The Director of Product Management is the most senior product leader within a product group — a player-coach who has been a strong individual PM and is ready to multiply that capability across a team. This role sets the strategic context that empowers squads to make great decisions independently, leads a team of Product Managers and Associate Product Managers, and serves as the primary product voice for their group to business leadership and executive stakeholders.

This is not a program management role or a roadmap-management role. It is for someone deeply grounded in discovery-led product practice, capable of coaching others toward the same standard, and ready to own outcomes — not output — across a set of focused product squads.

Who will you work with:

STRATEGY AND DIRECTION

• Develop and maintain the product strategy for the group in partnership with the CPO, business leadership, and relevant General Managers
•  Define and own the team topology within the group: what each squad owns, how ownership is carved, and how dependencies are minimized
•  Set quarterly team objectives, ensuring each squad has a clear problem, a defined measure of success, and the strategic context to pursue it

STAKEHOLDER AND CROSS-FUNCTIONAL LEADERSHIP

• Serve as the primary product voice for the group to business leadership, sales, customer success, and executive stakeholders
• Own the intake process for feature and capability requests — frame requests as problems before they reach squads
• Partner with the relevant GM to ensure program management and delivery milestone tracking are handled outside the product organization
• Maintain a dotted-line relationship with integration certification roles in Engineering

PEOPLE AND CRAFT

• Coach Product Managers on discovery methodology, outcome thinking, and the habits of strong product management
• Hold the hiring bar for PM and APM roles; identify and develop Associate Product Managers with PM-track potential
•  Model the behaviors the product organization is building: customer proximity, intellectual honesty, and comfort with uncertainty

DELIVERY AND OPERATIONS

• Monitor cross-squad dependencies and surface sequencing risks before they become delivery blockers
• Ensure each squad has the instrumentation to know whether it is moving its key results

What you bring to the table:

• 7+ years of product management experience, including significant time as a PM on an empowered, discovery-led team
• Experience leading or mentoring other Product Managers; demonstrated ability to coach rather than direct
• Track record of defining product strategy, not just executing on roadmaps
• Familiarity with the SVPG Product Operating Model strongly preferred
• Experience with SaaS products in institutional, enterprise, campus, healthcare, or regulated environments preferred

Leadership Qualities

We hire and develop people who are humble, hungry, and smart — and we hold our leaders to the highest standard across all three.

• Humble: They lack excessive ego or concerns about status
• Hungry: They are always looking for more — more things to do, more to learn, more responsibility to take on
• Smart: They have common sense about people, dealing with others in the most effective way, and picking up on the needs and feelings of others

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.

• Robust health, dental, and vision insurance plans on your first day of employment

• Comprehensive employee assistance program (EAP)

• Employer-paid life insurance/AD&D/short-term and long-term disability insurance

• Flexible spending account (FSA) or health savings account (HSA)

• Matched 401(k)

• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.