Director, Operational Processes

As the Director, Operational Processes within the Property and Casualty Insurance Executive Division (P&C Insurance ED), you will act as the primary partner for process documentation and improvement within the framework of the Operations Mastery Cycle. To support the ambitions of strategic planning, and more specifically the "Mastering Our Operations" initiative, you will lead a team of professionals responsible for implementing and continuously operating an integrated plan for documenting and upgrading processes across the entire P&C Insurance ED. You will also be responsible for facilitating performance dialogue related to processes within the various reporting forums of Desjardins General Insurance Group (DGIG). You are a proven, positive leader who leads by example. As a change agent, you challenge the status quo, motivate your team, and implement projects to improve business practices. An exceptional communicator, you are also capable of influencing at all levels to guide decision-making. More specifically, you will be required to :

• Provide leadership in enhancing process management within PVP AD.

• Set objectives, prioritize, ensure accountability, and foster engagement in process management.

• Advise and guide business lines in developing and monitoring improvement plans to address issues raised by internal lines of defense and regulatory authorities.

• Offer consulting services in process management during projects, changes, and/or ad hoc needs.

• Collaborate with the PVP AD data steward to achieve data governance that supports the organization’s strategic ambitions.

• Implement management and communication practices that support change management, talent attraction and retention, skills development, engagement, and diversity, in alignment with the company’s values.

• Manage individual and team performance in support of the action plan of their administrative unit.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of nine years of relevant experience, including at least four years in a management role

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience in leading large-scale projects with cross-functional scope

• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Advanced knowledge in process management, documentation, and repositories

• Familiarity with operations in the PVP AD sector

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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