Director, Operational Compliance, NA

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Operational Compliance Department

The Standards and Certifications Team, within the Operational Compliance Department is responsible for the management systems and policy frameworks that support a range of international (ISO) and industry standards certifications and accreditations through the achievement of operational excellence across our global sites. The team is ultimately responsible for ensuring that operational activities undertaken globally are completed according to relevant legislation, regulations, contractual requirements and industry best practice to maintain the standards, certifications and accreditations that the company holds

Position Overview

This role can be based in Montreal or Quebec City, QC.

Vantage is looking for a seasoned operational compliance leader, who will oversee and drive the scaling of the program across North America. Not only will you have expertise across a range of International Standards and Management Systems, but you will also be an engaging, pragmatic leader who will be an effective business partner to key stakeholders in the region. Understanding control frameworks and how they are applied at scale is key, but more important is your ability to develop strong, credible working relationships with stakeholders across multiple functions and locations.

Credibility with senior stakeholders is crucial and you will be expected to lead on all aspects of management reporting whilst driving insights and value-add from the program. The focus of the program will be scaling and driving continuous improvement – utilizing the insights derived from the program to create actionable steps to continually improve the control environment.

You will be the line manager of two experienced Assurance Managers based in NA and will be responsible for all aspects of performance management and supporting their professional development. This is a hands-on role, and you won’t be afraid to roll up your sleeves and complete the odd audit from time to time to support the wider team.

Essential Job Functions

• Lead the operational compliance program across NA ensuring that the certification program scales with the growth of the organization and in line with customer requirements

• Create and deliver the annual compliance audit roadmap (both internal and external) as agreed with our certifying bodies

• Be an effective business partner to senior operational stakeholders in the region, ensuring that areas of risk are identified and escalated in a timely manner

• Deliver high quality management reporting and actionable insights to key stakeholders, with a relentless focus on continual improvement (risk, trends, root cause analysis, control weaknesses)

• Oversee our legal registers across our operational facilities, ensuring that compliance gaps are identified and closed expeditiously

• Ensure effective horizon scanning for changing laws and regulations, ensuring that we are well prepared to comply with new regulations as they arise

• Ensure corrective actions identified through the program are correctly reported, tracked and implemented

Duties

• Work independently with a high degree of autonomy to drive the standards compliance roadmap – leading a team of two Assurance Managers in the process

• Collaborate with senior stakeholders across the region to ensure management systems remain compliant, robust and well maintained

• Work with colleagues in the global compliance team to share best practice and drive continual improvement

• Review, assess and challenge operational processes, procedures and internal controls to ensure compliance with relevant standards

• Additional duties as assigned by management.

Job Requirements

• Significant experience of leading ISO compliance programs and certifications (ISO 9001, 27001, 14001, 45001, 50001) in a large / global organization

• Experience of auditing management systems, writing policies and procedures, identifying corrective actions and driving timely resolution

• Demonstrated strong communication (verbal and written) skills to articulate complex risks, issues and recommendations to different levels of stakeholders and senior executives

• 7 years+ experience in compliance, audit or standards roles – possibly with expertise in a particular field such as quality management, environmental management, health and safety, business continuity, information security etc.

• Professional qualifications in audit, compliance, risk or a related field is preferred

• Ability to think critically, solve problems and drive efficiencies using metrics and information

• Responsive and flexible to succeed within a fast growing, collaborative, global team environment

• Data Center experience would be an advantage

• Travel to sites across North America will be required as necessary - up to 10% of the time (but may increase over time as the business evolves).

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.