Director, IT

What You'll Do

• Manage all core business software, including licensing, updates, and integrations, to ensure optimal functionality and alignment with company needs. 
• Act as the primary point of contact for resolving employee technical issues ensuring timely resolution or engaging third-party support as needed.
• Conduct timely onboarding and offboarding of employees and contractors, including provisioning and de-provisioning access to systems and devices.
• Oversee company hardware inventory to ensure efficient distribution supporting business operations.  Establish an appropriate replacement cycle for existing assets, ensuring a detailed and up-to-date inventory is kept.
• Work with leadership to continually improve and implement scalable IT systems and policies that align with the company’s growth trajectory and security requirements.
• Help evaluate, select, and manage relationships with IT vendors to optimize costs and performance. Collaborate with the Finance team to plan and execute appropriate expansion and renewal cycles as needed.
• Collaborate with relevant teams to implement best practices for data protection and regulatory compliance, including SOC2 and ISO. 
• In partnership with the CTO, maintain documentation to support security audits, ensuring readiness for both internal and external reviews.
• Lead the response process for security questionnaires submitted by current or potential customers during RFPs and RFIs. Work cross-functionally to ensure responses align with Voxel’s security policies, compliance standards, and technical capabilities. 
• Develop and maintain a repository of standardized responses to common security questions, streamlining customer communication and ensuring accuracy.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, related field, or equivalent experience.
• At least 8 years experience managing IT and business-critical systems and infrastructure for an early-stage SaaS startup.
• Expertise in managing software tools, including G-suite, Slack, Kandji (or similar MDM), and Drata (or similar compliance software)
• Knowledge of security best practices, data protection, and SOC 2 and ISO compliance standards.
• Exceptional problem-solving skills and the ability to work independently to address challenges.
• Excellent organizational and communication skills, with the ability to collaborate across various leaders, teams, and time zones.