Director, Fund Administration (Fund Solutions)

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

Juniper Square is seeking a Director, Fund Administration (Fund Solutions) to join our team. This is a unique and high-impact opportunity to lead at the intersection of sales, client solutions, and service delivery. With a solid foundation in fund administration and deep knowledge of complex accounting, this role will serve as a vital technical advisor during the sales process while also building and leading teams responsible for delivering our best-in-class fund administration services.

This dynamic, client-facing leadership position offers the chance to collaborate closely with Sales, Product, and our core Fund Administration teams. You will be responsible for overseeing service deliverables and partnering with Account Executives to expand our customer network. Your contributions will be key to aligning client needs with our comprehensive solutions and ensuring Juniper Square’s continued leadership in the private markets.

Fund Solutions & Sales Partnership:

• Partner with Account Executives to target, scope, and price fund administration opportunities for new and existing clients

• Liaise between Sales, Accounting, and Operations to analyze prospect requirements, develop profitable pricing models, and prepare comprehensive service proposals.

• Lead and manage technical and operational discussions during the sales process, providing expertise on accounting structures, fund operations, and reporting

• Determine client requirements and needs to ensure alignment with Juniper Square’s capabilities, particularly for complex or specialized needs.

• Build trust with prospective clients by demonstrating deep industry knowledge and Juniper Square’s unique value proposition

Service Delivery & Operational Excellence:

• Responsible for overall fund administration service delivery, including assessing customer health and ensuring that deliverables are presented accurately and on time.

• Serve as the senior internal escalation point for challenging customer situations and complex accounting questions from the team.

• Maintain strong controls around deliverables, identify how controls should evolve as the team scales, and oversee the year-end audit process.

• Identify and execute on initiatives to improve team efficiency and productivity, including collaborating with our Product Team on technology and automation improvements.

• Identify product and service evolution opportunities based on feedback from both prospects and existing clients.

• Forge partnerships with third-party providers to complement and enhance Juniper Square’s solutions.

• Partner closely with global delivery teams across the U.S., India, and Luxembourg to ensure consistency and quality across all fund structures

Team Leadership and Management:

• Responsible for staffing and capacity management, including working with the leadership team to forecast hiring needs.

• Hire, onboard, and train a team of varying experience level individual contributors as well as managers on general fund accounting and internal procedures.

• Conduct formal performance reviews and provide coaching and feedback to direct reports throughout the year.

• Responsible for ensuring team satisfaction, designing and executing on initiatives to improve team engagement.

• Partner with the enablement team to enhance the training process and learning content.

• 10+ years of experience in fund accounting, client services, or audit within the private equity, venture capital, real estate, and/or hedge fund industry. Experience working at a fund administrator is required.

• 5+ years of experience hiring, managing, and developing a team of fund accountants, inclusive of managing entry-level talent.

• Comprehensive knowledge of complex accounting practices, private markets investment frameworks, and private fund reporting standards.

• Proven ability to engage confidently with C-suite executives and senior leaders, showcasing expertise in industry and technical matters.

• Exceptional communication and presentation abilities.

• Strong client and relationship management skills to drive outcomes, manage prospect expectations, and meet customer needs.

• Operational mindset with a strong focus on building repeatable, scalable processes.

• Strong interpersonal skills complemented by a keen commercial insight.

• Passion to develop and train entry-level talent and provide coaching to ensure they are successful.

• Comfort with ambiguity; self-starter and entrepreneurial; inclusive attitude.

• Thrives in a fast-paced, high-pressure environment, leveraging strong analytical skills to solve complex challenges and effectively navigate organizational change.

• Experience with leveraged buyout funds is preferred.

• Proficiency in Salesforce or similar tools is advantageous.

• Proficiency in Investran is preferred.

Compensation for this position includes a base salary, bonus, equity, and a variety of benefits. The U.S. base salary range is $180,000 - $230,000 USD for this role. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.

Benefits include:

• Health, dental, and vision care for you and your family

• Life insurance and disability coverage

• Mental wellness coverage

• Fertility and growing family support

• Unlimited vacation in addition to company paid holidays

• Paid family leave, medical leave, and bereavement leave policies

• 401k retirement savings plan

• Healthcare FSA and commuter benefits programs

• Allowance to customize your work and technology setup at home

• Annual professional development stipend

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