Director, Data and Analytics – Operations

Job Title

Director, Data and Analytics – Operations

Build the future with us

Are you driven by operational optimization and the strategic use of data and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Director, Data and Analytics – Operations, you will play a key role will act as a key reference for our insurance operations partners regarding best practices in data utilization, enabling activity monitoring, informed diagnostics, and improved operational efficiency.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us
As a Director, Data and Analytics – Operations, you’ll be at the core of our mission. Here are the main responsibilities:

• Influence insurance operations management teams (claims, pricing, business practices and solutions development) to ensure data-driven decision-making.

• Lead a team of business intelligence and actuarial experts in the design, delivery, and communication of complex analyses and performance measurement tools, while ensuring their development, engagement, and performance.

• Conduct performance assessments of insurance operations processes and provide recommendations to improve operational efficiency.

• In collaboration with operational management teams, analyze complex situations requiring a deep understanding of the business context, and identify process gaps, issues, and improvement opportunities.

• Recommend performance targets and standards based on fact-based analyses aligned with business strategies.

• Develop actionable recommendations arising from various analyses.

• Identify and develop succession for analytical roles to meet the organization’s future needs.

• Communicate senior management’s vision to mobilize the team toward shared objectives and ambitions.

• Contribute to the development of the sector’s continuous improvement plan and challenge existing processes to drive optimization.

• Ensure that produced indicators are relevant and of appropriate quality.

What could accelerate your success in this role
We’re looking for someone who:

• Is known for their strong ability to analyze and synthesize information, as well as for rigor, attention to detail, and a strong sense of accountability.

• Stands out for their ability to exercise sound judgment, demonstrate creativity and initiative, and show a strong commitment to continuous process improvement, supported by excellent organization and an effective work structure.

• Demonstrates strong communication skills, both verbal and written, with the ability to convey ideas clearly and simply, as well as strong adaptability in fast-paced and evolving environments.

• Is recognized for their leadership and people management capabilities, including managerial courage, talent mobilization, autonomy, and the ability to operate in complex environments; Fellowship of the Casualty Actuarial Society is considered an asset.

• Has a minimum of 8 years of experience in data analytics, preferably within the property and casualty insurance sector.

• Holds a bachelor’s degree in actuarial science, mathematics, statistics, computer science, or an equivalent field.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.

• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.

• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.