Director Community Management- Unannounced Title

Scopely is looking for a Director of Community Management to join an ambitious and exciting AAA multiplayer action game for consoles, PC, and mobile, using Unreal Engine 5  on a remote basis in Canada!

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

As a Director of Community Management, you’ll lead a world-class community strategy that strengthens player connections, fuels long-term engagement, and evolves alongside the game’s live service. You’ll be responsible for building and scaling the game’s community from the ground up, driving growth through recruitment, advocacy, and innovative engagement programs. Overseeing community and social media, you’ll ensure every touchpoint—from Discord to in-game activations—keeps players excited and invested.

What You’ll Do: 

• Develop a multi-channel community strategy that fuses core engagement, data-driven insights, and creative storytelling.
• Grow and scale the player community, driving recruitment initiatives that bring new gamers into the ecosystem.
• Integrate community feedback throughout the game's lifecycle to inform development, product strategy, and live operations.
• Lead a worldwide social strategy that drives meaningful player engagement, conversation, and community impact.
• Harness analytics, sentiment, and emerging trends to predict player needs, increase retention, and exceed expectations.
• Forge deep, strategic partnerships with top content creators and community leaders to amplify player advocacy and reach.
• Oversee digital experiences, in-game activations, and live events that foster a strong player community and user retention.
• Drive live service communications, ensuring transparency, rapid response, and a player-first approach to critical issues.
• Stay ahead of trends, emerging platforms, and new technologies that evolve the way communities connect and interact.
• Establish new industry benchmarks by mentoring a top-tier team of community managers, social strategists, and influencer leads.

What We’re Looking For 

• 10+ years of gaming experience in community or social in a live service capacity, including 5+ years in leadership driving strategy and execution.
• Demonstrated expertise in leading and managing a community within a successful live service game.
• Deep expertise in social platforms (Discord, Reddit, X, TikTok) and emerging trends that fuel player growth and retention.
• Exceptional executive communication and player storytelling skills, with a talent for crafting narratives that connect gaming audiences.
• Strong leadership and people management skills, with experience mentoring and scaling high-performing teams.
• Ability to navigate fast-paced live service environments, balancing long-term vision with agility in responding to player trends.
• Expertise in crisis communication and reputation management, ensuring transparency and trust in high-stakes situations.
• Strategic and analytical mindset, capable of leveraging data, sentiment tracking, and engagement analytics to inform decision-making.
• Budget management experience, optimising resources to drive maximum impact across community initiatives.
• Fluency and strong writing skills in English are required.
  

Bonus Points 

• Background in Trust & Safety, Anti-Cheat frameworks and international regulatory compliance.
• Experience with research, data analysis, and free-to-play action and shooter games.
• Hands-on experience working with Developers, Customer Support, and Live Operations teams.
• Multilingual capabilities.

At Scopely, we create games for everyone, and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.